Service Design Service Strategy
Service Strategy
Ensure high-quality interactions between customers and your organization
It’s complex to orchestrate a great experience across every interaction a person may have with your organization – but with a service strategy, it can be done! Together, we’ll shine a light on the experience that people have on your website, over the phone, in email, and in person. Then, we’ll craft a service strategy that ensures those interactions are connected and consistent.
experiences planned
- What experience does a person need to have with us?
- Where does the experience affect the perception of our brand, products, and services?
- how do we ensure we are providing a consistent, high-value service experience?
How we do it Timing: 3 - 5 weeks
- Through interviews and workshops, we’ll collaborate with your key stakeholders to capture strategic objectives, vision, and mission for the service experience you want to achieve.
- We’ll audit all customer and service experience points to assess current perceptions and problem areas – and may also conduct a competitive audit of the same.
- The service strategy that we develop will align the brand and organizational goals to a connected, consistent service experience for your customers.
What you get
You’ll benefit from our deep experience in service strategy. We will hit the ground running with proven processes and tools. You’ll get:
- A guide that captures the service strategy, vision, mission, and objectives. This serves as a reference document for all stakeholders to leverage across the organization.
- Clarity on what the service experience is, and what it must be to achieve the vision and the goals.
- A common language and way of thinking that puts the customer at the centre of all your service interactions.
- The information your organization needs to improve overall quality and consistency of service delivery.
Web
Brand
Intranet
Mobile
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Clients we've helped with Experience Strategy
Blackberry
Telus
Rogers
Finance & InsuranceInterac
RBC
Global Analytics
Aviva
Government & Public ServiceNR Can
Treasury Board of Canada
York Region
OTPP
HealthcareHumanware
CDHF
XSensor
