It's complex to orchestrate a great experience across every interaction a person may have with your organization – but with a service strategy, it can be done! Together, we’ll shine a light on the experience that people have on your website, over the phone, in email, and in person. Then, we’ll craft a service strategy that ensures those interactions are connected and consistent.
Through interviews and workshops, we'll collaborate with you to capture strategic objectives, vision, for the service experience you need to achieve.
We audit customer and service experience points to assess current perceptions and challenges.
The service strategy that we develop will align the brand and organizational goals to a connected, consistent service experience roadmap for your team.
You'll benefit from our extensive experience in service strategies. We will hit the ground running with our mature processes. You'll get:
Fully supported, project-based team with a strategy and set deliverables, following our proven processes.
One or more of our people integrated into your team to enhance and supplement your activities.
Mature teams in your organization, ready to deliver and scale up against your roadmap.
Experts who work hand in hand with your team, transferring valuable skills and knowledge in the process.
Experience thinking perspective
Experience Thinking underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
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