Service Design Service Experience Design
Service Experience Design
Increase value, customer loyalty and satisfaction through exceptional service design.
For the customer or user, a service is a connected set of experiences that encompass brand, product, content, and service. Streamlining those experiences can be challenging, but it’s what we do! We’ll work with you to ensure your service design offers a coherent, consistent, and enjoyable experience.
Experiences Defined
- Design opportunities that we are missing due to our current service design
- Design to help us provide an optimal service experience
- The service experiences that are the right ones for us and our customers
Ready for a free consultation?
+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- Insight into customer behaviours and perceptions of your service
- A deep understanding of the service experience and customer journeys
- Confidence in a service design that will deliver the optimal experience
- Designs for all aspects of the service experience, including digital, spaces, signage, kiosks, web, mobile apps, and more
How we do it
- Consult with your stakeholders to understand your mission and vision, your customers, and your goals for the service design.
- Conduct customer research and service research to validate assumptions and deeply understand the customer’s service journeys.
- Design all experiental aspects of the service so you can deliver an optimal service experience to your audience.
- Conduct service experience testing with real customers, and iterate just enough to achieve a service experience design that resonates.
What you get
We are focused on all aspects of customer and service experiences. This means that we will deliver an informed service design. You will get:
We are focused on all aspects of customer and service experiences. This means that we will deliver an informed service design. You will get:
- Insight into customer behaviours and perceptions of your service
- A deep understanding of the service experience and customer journeys
- Confidence in a service design that will deliver the optimal experience
- Designs for all aspects of the service experience, including digital, spaces, signage, kiosks, web, mobile apps, and more
Brand
Service
Info
Service
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Clients we've helped with Experience Design
Telus
Clear-Com
Fido
Koodo
Rogers
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Insurance Institute of Canada
Interac
RBC
Worldbank
AssociationsAlberta Motor Association
Canadian Real Estate Association
College of Registered Nurses of Manitoba
Municipal Information Systems Association
Ontario Medical Association
Ontario Real Estate Association
Young Presidents' Organization
YMCA
Government & Public ServiceGovernment of Canada
City of Edmonton
Lakehead University
FortisBC
NB Power
HealthcareCanadian Partnership Against Cancer
Ecobee
Eliza
Health Canada
Humanware
MedAvail
Nuance
Ontario Medical Association
XSensor
