A customer's service experience may encompass interactions with individuals, products, services, and channels across your organization. With comprehensive service research we'll ensure that you have measurable and observable data on which to base decisions about service strategy and service design.
We'll conduct stakeholder interviews and collaborative workshops to learn about the current service experience and the research insights your organization is looking for.
We'll develop a service research approach encompassing a range of qualitative and quantitative techniques best suited to your goals. This may include customer research, interviews, focus group research, survey research, ethnographic research, user research, and more.
We will visualize the service research findings in an engaging format that creates immediate understanding and buy-in throughout your organization.
You'll take the insights to improve your specific service experience. You'll get:
Fully supported, project-based team with a strategy and set deliverables, following our proven processes.
One or more of our people integrated into your team to enhance and supplement your activities.
Mature teams in your organization, ready to deliver and scale up against your roadmap.
Experts who work hand in hand with your team, transferring valuable skills and knowledge in the process.
Experience thinking perspective
Experience Thinking underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
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