BROADEN YOUR UX PERSPECTIVE KNOWLEDGE TECHNIQUES

Akendi's courses, workshops, and certifications are for groups of 6 or more participants. We encourage you to gather a group of like-minded team members or colleagues to register and learn together.

We have a full range of UX courses and workshops. You choose which best meets your needs and we adapt it to your specific situation. Workshops are typically between 2 to 5 hours long, while courses are typically full day. A set of courses, along with an exam enables you to be certified in either the UX Design or UX Research stream. We also create custom courses and workshops on topics of interest to your organization.

Most participants complete the certification within a one-week intensive program, however, if you are completing UX certification through individual certification days, you have two years to complete. If more time is required, you may request an extension by emailing training@akendi.com.

Our certfication sessions indicated as 'live virtual' can be taught online by Akendi instructors leading and interacting with you in real time via video, interactive exercises, and collaboration software. What you would need is a computer setup with high speed internet, webcam, and a modern browser like Chrome.

UX training welcomes participants from diverse backgrounds including design, psychology, business, engineering, and other fields. No specific UX experience is required for foundational programs, though some familiarity with digital products or services helps. Our Experience Thinking approach values different perspectives since UX work involves understanding how experiences connect across brand, content, product, and service touchpoints. Many successful participants come from non-design backgrounds. Tip: Identify transferable skills from your current role like research, problem-solving, or user interaction that will enhance your UX learning rather than feeling you need to start from scratch.

Program selection depends on your current skills, career objectives, and learning preferences. Foundational programs suit beginners while specialized workshops target specific competencies like research or design. Assessment tools and consultation help match your needs with appropriate training levels. Our decade of experience training 4,200+ professionals helps us guide you toward the most beneficial program. Tip: Define your specific career goals and timeline before selecting training to ensure the program content and format align with your professional development needs.

First training experiences typically include foundational concepts, hands-on exercises, peer collaboration, and practical application opportunities. Expect to learn user-centered design principles, research basics, and how UX connects to business objectives. Following Experience Thinking principles, training covers how design decisions impact complete user experience journeys rather than isolated features. Tip: Come prepared with specific challenges from your current work to practice applying new concepts rather than treating training as purely theoretical learning.

Our programs provide necessary materials including workbooks, templates, and any digital resources. Technical requirements vary by format but typically include reliable internet and video capabilities for remote sessions. Any preparation requirements are provided well in advance.

Time commitment varies by program format from intensive multi-day workshops to extended part-time programs over one week. Effective skill development requires practice beyond formal training sessions. Following Experience Thinking principles, learning happens through application across different experience design contexts.

Training programs accommodate different experience levels through varied activity formats, peer learning opportunities, and instructor support. Mixed experience groups often provide richer learning through diverse perspectives. Our facilitation approach ensures everyone can contribute meaningfully regardless of background. Less experienced participants often bring fresh perspectives that enhance group learning. Tip: Focus on learning from others' experiences rather than comparing yourself to them - your unique background brings valuable perspectives that contribute to group discussions and activities.

Maximum value comes from active participation, asking questions, applying concepts to real challenges, and maintaining connections with fellow participants. Take notes, engage in discussions, and volunteer for exercises rather than passive observation. Following Experience Thinking principles, look for connections between training concepts and your broader work context. Tip: Think about specific work challenges or projects ahead of the training sessions to ask questions and practice applying new concepts immediately rather than waiting until after training.

UX training combines lectures, hands-on workshops, peer collaboration, and practical exercises that mirror real UX work. Interactive formats encourage participation through sketching, prototyping, user testing simulations, and group problem-solving. Our approach emphasizes learning by doing rather than passive information consumption. Tip: Engage actively in all exercise types even if some feel uncomfortable initially - hands-on practice is where real learning happens and confidence builds.

Instructors use varied activity formats including individual work, small group collaboration, and large group discussions to accommodate different learning preferences. Visual learners benefit from sketching and diagramming while analytical learners engage with frameworks and systematic approaches. Our facilitators recognize and adapt to group dynamics throughout sessions. Tip: Communicate any learning preferences and accessibility needs to instructors early so they can provide appropriate support and ensure you can participate fully in all activities.

Peer collaboration provides diverse perspectives, real-world experience sharing, and networking opportunities that enhance individual learning. Group exercises simulate cross-functional teamwork common in UX practice. Following Experience Thinking principles, collaboration helps participants understand how different roles contribute to holistic experience design. Many lasting professional connections form through the training sessions. Tip: Actively contribute to group discussions and seek perspectives from participants with different backgrounds to broaden your understanding of how UX applies across various contexts.

Effective training balances foundational concepts with immediate application through exercises, and example project work. Theory provides frameworks while hands-on practice builds confidence and reveals implementation challenges. Our Experience Thinking approach emphasizes understanding both concepts and practical application in real organizational contexts. Tip: Connect theoretical concepts to your current work situations during training rather than treating them as abstract ideas you'll apply later - immediate relevance improves retention and understanding.

Courses include conversations about examples from various industries, project types, and organizational contexts that demonstrate UX application diversity. Our examples show both successful projects and learning from challenges or failures. Example project selection considers participant backgrounds and interests when possible. Tip: Ask questions about how examples relate to your industry or context rather than assuming examples from other sectors don't apply to your situation.

Structured question periods and varied participation formats ensure all participants can engage comfortably. Instructors create learning environments where questions are welcomed and different perspectives are valued. Small group activities often precede large group sharing to build confidence. Tip: Ask questions when concepts aren't clear rather than hoping understanding will come later - clarification during training is much more effective than trying to figure things out independently afterward.

Training covers both qualitative and quantitative methods with emphasis on practical application. Following Experience Thinking principles, research skills connect to understanding complete customer experience lifecycles. Practice includes mock interviews, test planning, and results interpretation. Tip: Practice research techniques with colleagues right after training sessions to build confidence and refine your skills before applying them further in professional settings.

Design skills development includes wireframing and design thinking methodologies through progressive exercises. Training covers tools and techniques while emphasizing process and reasoning over specific software proficiency. Prototyping practice ranges from paper sketches to digital interactive mockups depending on program focus. Tip: Focus on learning design thinking processes and communication techniques rather than getting caught up in tool mastery - good process thinking transfers across different tools and technologies.

Strategic skills include connecting UX work to business objectives, stakeholder communication, project scoping, and demonstrating design value through metrics and outcomes. Training addresses how UX fits within organizational contexts and contributes to business success. Our Experience Thinking approach emphasizes understanding how design decisions impact broader customer experience and business strategy. Tip: Practice translating UX concepts into business language and connecting design decisions to organizational objectives rather than speaking only in design terminology when communicating with stakeholders.

Impact measurement training covers defining success metrics, collecting relevant data, analyzing results, and presenting findings to different stakeholder audiences. Skills include connecting design changes to business outcomes and creating compelling impact narratives. Following Experience Thinking principles, measurement considers impacts across complete experience touchpoints. Tip: Practice explaining UX value in terms that matter to different stakeholder groups rather than using only UX metrics that may not resonate with business decision-makers.

Application involves identifying current work challenges that benefit from UX approaches, starting with small improvements, and gradually expanding UX methods use. Training provides frameworks for adapting techniques to various organizational contexts. Following Experience Thinking principles, application considers how changes impact complete user experience across all touchpoints. Tip: Choose one specific UX technique to implement immediately after training rather than trying to apply everything at once - success with small changes builds credibility for larger UX initiatives.

Common challenges include stakeholder skepticism, resource constraints, process integration difficulties, and resistance to user-centered approaches. Training addresses change management, building UX advocates, and demonstrating value through quick wins. Our experience helps anticipate and prepare for typical implementation obstacles across different organizational cultures. Tip: Start with low-risk projects where you can demonstrate UX value quickly rather than tackling the most challenging organizational problems until you've built credibility and support.

Method adaptation involves understanding current workflows, identifying integration points, and modifying techniques to fit organizational constraints while maintaining UX effectiveness. Training emphasizes practical application over theoretical purity. Our Experience Thinking approach helps find connections between UX practices and existing business processes. Tip: Map your organization's current project workflows before training so you can ask specific questions about integration rather than trying to figure out adaptation independently later.

Credibility building involves demonstrating value through small projects, sharing user insights effectively, and connecting UX outcomes to business results. Building allies across different functions and levels helps create organizational support. Following Experience Thinking principles, credibility comes from showing how UX improves complete customer experiences rather than just individual features. Tip: Document and share both successes and learning from UX efforts to build organizational understanding rather than only communicating when everything goes perfectly.

Common mistakes include trying to implement too many changes simultaneously, focusing on tools over process, skipping user research, and failing to communicate UX value to stakeholders. Training helps identify and avoid typical pitfalls through guided practice. Our experience with 4,200+ professionals reveals common patterns in successful versus struggling implementations. Tip: Start with user research to build empathy and evidence for design decisions rather than jumping directly to design solutions based on assumptions about user needs.

Continued development involves practicing techniques regularly, seeking feedback, staying current with industry trends, and pursuing specialized training in areas of interest. Real project application provides the best learning opportunities. Following Experience Thinking principles, skill development considers how UX expertise contributes to broader organizational experience design capabilities. Tip: Set aside regular time for UX skill practice and learning rather than only developing skills when immediate work demands require them - proactive development enables better application when opportunities arise.

UX training provides valuable skills for many roles including product management, marketing, business analysis, and design while potentially opening doors to dedicated UX positions. User-centered thinking and research skills benefit virtually any role involving customer or user interaction. Our alumni network demonstrates diverse career paths enabled by UX training. Tip: Identify how UX skills can enhance your current role performance rather than viewing training only as preparation for a complete career change - immediate value demonstration supports future advancement opportunities.

UX career paths include UX researcher, UX designer, product designer, service designer, design strategist, and UX management roles. Many professionals integrate UX skills into existing roles like product management, marketing, or business analysis. Following Experience Thinking principles, career development considers how UX expertise contributes to complete experience design across organizational functions. Tip: Explore different UX specializations through training and initial practice to identify what interests you most rather than committing to a specific career path before understanding the options.

Staying competitive requires continuous learning, skill diversification, industry trend awareness, and adaptation to new tools and methodologies. Professional development through conferences, workshops, and community involvement helps maintain currency. Following Experience Thinking principles, competitive advantage comes from understanding how UX connects to broader business strategy and customer experience. Tip: Focus professional development on emerging skills that complement your existing expertise rather than chasing every trend without strategic consideration of how new skills support your career goals.

UX certification validates your competency, provides structured learning pathways, demonstrates commitment to professional growth, and can differentiate you in competitive job markets. Our programs leverage over a decade of professional UX training experience with 4,200+ successful participants.

Certifications can be taken one at a time over a two-year period. However, by registering for the full week you can pay for the certification, which works out to less than the individual courses when added up.

Your Design or Research Certification choice depends on career objectives, current experience, available time, and learning preferences. Research program content, requirements, industry recognition, and long term outcomes. Consider whether you want foundational certification or specialized credentials in areas like research, design or accessibility. Our guidance helps match your needs with appropriate programs. Tip: Define specific career goals and timeline before selecting certification to ensure the program content, duration, and recognition align with your professional development strategy.

Certification provides a structured one week learning sequence, and credential recognition while workshops focus on specific topics or skills. Certification demonstrates systematic knowledge development while workshops address immediate learning needs. Both serve different professional development purposes. Tip: Use individual workshops to explore UX topics and identify interests before committing to our certification programs that require more time and resource investment.

We assume little experience in the user experience field. The certification is appropriate for anyone working in the creation of digital products who wants to learn about the process, tools and techniques to create successful user experiences. Our certifications are not focussed on how to use specific software applications like Figma or Adobe. We recommend that you read carefully through the certification descriptions before registering to get a sense of the content and outcomes to determine if the certifications are a good fit for you.

Though English language test scores are not required for any of our courses, the course content revolves around abstract concepts and requires a firm grasp of the English language. We recommend a fairly high English language proficiency to ensure that all concepts and exercises are followed and understood (approximately TOEFL 80-90 score, IELTS 5.0 - 6.0 points, TOEIC 785-944 points).