Service Design Service Experience Testing
Service Experience Testing
Deliver the best service experience and focus your investments.
The best service experience your customers can imagine probably doesn’t resemble your organization’s structure. Through service testing, we pinpoint where the service experience falls short, and how new innovations can best be fit into the experience.
experiences validated
- How successful is our service experience today?
- What happens to our customers during their service experience with us?
- Can we succesfully introduce this new element into our service experience?
How we do it Timing: 2 - 4 weeks
- Consult with your stakeholders to understand the questions and goals you have for service testing.
- Develop a service testing protocol, recruit the participants, and conduct the tests. These may include structured one-on-one test sessions, service roleplay, service walkthroughs, and others.
- Conduct complementary research where relevant, such as focus groups, surveys, and concept testing.
- Deliver the service testing findings in an engaging visual presentation that your entire organization can easily understand and rally around.
What you get
You’ll benefit from our extensive knowledge in service testing, as well as our expertise on how to transform test results into service design solutions. You’ll get:
- An engaging visual report to show your organization how the service experience can be improved or enhanced.
- Clarity on where and why there may be hiccups in the current service experience
- Certainty about where to focus and invest in fixing or innovating the service experience
Intranet
Web
UI UX
Mobile
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Clients we've helped with Experience Testing
Blackberry
Telus
Rogers
Finance & InsuranceAviva
RBC
CIBC
Government & Public ServiceEDC
Treasury Board of Canada
York Region
Atlantic Lottery Corporation
HealthcareHealth Canada
YMCA
HRSDC
