Service Experience Testing Services

— Get in touch with us

Service Experience Testing

Deliver the best service experience and focus your investments.

The best service experience your customers can imagine probably doesn’t resemble your organization’s structure. Through service testing, we pinpoint where the service experience falls short, and how new innovations can best be fit into the experience.

Akendi service experience testing

experiences validated

  • How successful is our service experience today?
  • What happens to our customers during their service experience with us?
  • Can we succesfully introduce this new element into our service experience?

How we do it Timing: 2 - 4 weeks

  • Consult with your stakeholders to understand the questions and goals you have for service testing.
  • Develop a service testing protocol, recruit the participants, and conduct the tests. These may include structured one-on-one test sessions, service roleplay, service walkthroughs, and others.
  • Conduct complementary research where relevant, such as focus groups, surveys, and concept testing.
  • Deliver the service testing findings in an engaging visual presentation that your entire organization can easily understand and rally around.
Akendi service experience testing Akendi service experience testing Akendi service experience testing

What you get

You’ll benefit from our extensive knowledge in service testing, as well as our expertise on how to transform test results into service design solutions. You’ll get:

  • An engaging visual report to show your organization how the service experience can be improved or enhanced.
  • Clarity on where and why there may be hiccups in the current service experience
  • Certainty about where to focus and invest in fixing or innovating the service experience

Almost ready?

Download and share this sheet with your team…

Explore more experience testing

Akendi intranet usability testingIntranet
Testing
Akendi web usability testingWeb
Testing
Akendi ui ux usability testingUI UX
Testing
Akendi service experience testingMobile
Testing

Almost ready?

Download and share this sheet with your team…


Clients we've helped with experience testing

View all clients


Clients we've helped with Experience Testing

Telco

Blackberry

Telus

Rogers

Finance & Insurance

Aviva

RBC

CIBC

Government & Public Service

EDC

Treasury Board of Canada

York Region

Atlantic Lottery Corporation

Healthcare

Health Canada

YMCA

HRSDC


Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat