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Customer Experience Strategy

A gameplan to continuously onboard customers, members, and subscribers.

A strategy through customer experience consulting can transform your organization – let’s make that happen! Together, we’ll understand the experience people have as they discover and evaluate your offering. Then, we’ll pinpoint what it takes to turn them into customers, members, subscribers, and users.

Akendi Customer Experience Strategy

Experiences planned

  • What do our target audiences really expect from us?
  • How can we reliably onboard our customers?
  • What opportunities are there to improve the customer journey?

Ready for a free consultation?

+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • A guide that captures the customer experience journey, vision, mission, and objectives. This serves as a reference document for all stakeholders to leverage across the organization.
  • Clarity on what the customer experience is, and what it must become, to achieve vision, mandates and goals.
  • The information necessary to make decisions that have a positive impact on the customer experience and onboarding process.
Akendi

How we do it

  • Through interviews and workshops, we collaborate with your stakeholders to capture strategic objectives, vision, and mission for the target customer experience.
  • Our customer experience consultants conduct competitive analyses and audit the existing customer experience and all its experience points to assess challenging areas.
  • The customer experience strategy that our team of cx consultants develops aligns brand and organizational goals. We include all aspects of the customer experience.
Akendi Customer Experience Strategy Akendi Customer Experience Strategy Akendi Customer Experience Strategy

What you get

You’ll benefit from our deep experience in customer experience strategy. We will hit the ground running with proven processes and tools. You’ll get:

You’ll benefit from our deep experience in customer experience strategy. We will hit the ground running with proven processes and tools. You’ll get:

  • A guide that captures the customer experience journey, vision, mission, and objectives. This serves as a reference document for all stakeholders to leverage across the organization.
  • Clarity on what the customer experience is, and what it must become, to achieve vision, mandates and goals.
  • The information necessary to make decisions that have a positive impact on the customer experience and onboarding process.

Clients we've helped with experience strategy

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Clients we've helped with Experience Strategy

Telecom

Telus

ARM

Rogers

Ooredoo

Finance & Insurance

Interac

RBC

CIBC

Aviva

Government & Public Service

Natural Resources Canada

Library of Parliament

York Region

Atlantic Lottery Corporation

City of Edmonton

Healthcare

Humanware

YMCA

XSensor


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the product design cycle. The result is powerful insights and pragmatic strategy solutions that deliver to real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.