Service Design Service Blueprinting
Service Blueprinting
Deliver a consistent, comprehensive service experience through service blueprinting.
Ensuring customers have a great experience across every interaction, front and backstage. Experiences are complex, but a service blueprint guides the way. We’ll work with your team to implement this invaluable innovation technique and design for success.
experiences defined
- Identify the service experience and where it can be improved
- Capture all elements to deliver on the intended experience
- Close gaps between the current delivery and future experiences
Ready for a free consultation?
+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- A visually engaging service blueprint report that is easily understood and shared throughout the organization.
- Clarity on all aspects of the intended service, both frontstage and backstage aspects, including the people, systems, interactions, and dependencies required.
- A visualization of the customer’s service journeys and pathways, and how that experience aligns with service delivery.
How we do it
- Consult with your stakeholders to understand your mission and vision, your customers, and your goals for the service blueprint.
- Conduct a comprehensive front and backstage audit of the current service experience, including operational (people, systems) and experiential (customer/user/member) perspectives.
- Conduct customer research and service research to validate internal assumptions and deeply understand the service experience journeys.
- Develop a comprehensive service blueprint in the formats that fit your team and business process needs.
What you get
We’re focused on all aspects of service experiences. We deliver a comprehensive service blueprint that includes:
We’re focused on all aspects of service experiences. We deliver a comprehensive service blueprint that includes:
- A visually engaging service blueprint report that is easily understood and shared throughout the organization.
- Clarity on all aspects of the intended service, both frontstage and backstage aspects, including the people, systems, interactions, and dependencies required.
- A visualization of the customer’s service journeys and pathways, and how that experience aligns with service delivery.
Journey
Service
Info
Service
Sign up for our UX Blog
Don't miss an article! We'll notify you of each new post.
Clients we've helped with Experience Design
Telus
Clear-Com
Fido
Koodo
Rogers
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Insurance Institute of Canada
Interac
RBC
Worldbank
AssociationsAlberta Motor Association
Canadian Real Estate Association
College of Registered Nurses of Manitoba
Municipal Information Systems Association
Ontario Medical Association
Ontario Real Estate Association
Young Presidents' Organization
YMCA
Government & Public ServiceGovernment of Canada
City of Edmonton
Lakehead University
FortisBC
NB Power
HealthcareCanadian Partnership Against Cancer
Ecobee
Eliza
Health Canada
Humanware
MedAvail
Nuance
Ontario Medical Association
XSensor
