Service Design Service Blueprinting
Service Blueprinting
Deliver a consistent, comprehensive service experience through service blueprinting.
Ensuring customers have a great experience across every interaction they may have with your organization is complex – but a service blueprint guides the way. We’ll work with your organization to implement this invaluable innovation technique.
experiences defined
- Identify the service experience and where it can be improved
- Capture all elements to deliver on the intended experience
- Close gaps between the current delivery and future experiences
Ready for a free consultation?
+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- A professionally designed, visually engaging service blueprint document that is easily understood and shared throughout the organization.
- Clarity on all aspects of the intended service, including the resources, systems, tools, actions, interactions, and dependencies required.
- A visualization of the customer’s service journey and pathways, and how that experience aligns with the service organization.
How we do it
- Consult with your stakeholders to understand your mission and vision, your customers, and your goals for the service blueprint.
- Conduct a comprehensive audit of the current service experience from both operational (staff, tools, systems) and experiential (customer/user) perspectives.
- Conduct customer research and service research to validate assumptions and deeply understand the customer’s service journeys.
- Develop a comprehensive service blueprint in the formats that fit your team and business process needs.
What you get
We’re focused on all aspects of customer and service experiences. We can deliver a comprehensive service blueprint that includes:
We’re focused on all aspects of customer and service experiences. We can deliver a comprehensive service blueprint that includes:
- A professionally designed, visually engaging service blueprint document that is easily understood and shared throughout the organization.
- Clarity on all aspects of the intended service, including the resources, systems, tools, actions, interactions, and dependencies required.
- A visualization of the customer’s service journey and pathways, and how that experience aligns with the service organization.
Journey
Service
Info
Service
Clients we've helped with Experience Design
Telus
Clear-Com
Fido
Koodo
Rogers
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Insurance Institute of Canada
Interac
RBC
Worldbank
AssociationsAlberta Motor Association
Canadian Real Estate Association
College of Registered Nurses of Manitoba
Municipal Information Systems Association
Ontario Medical Association
Ontario Real Estate Association
Young Presidents' Organization
YMCA
Government & Public ServiceGovernment of Canada
City of Edmonton
Lakehead University
FortisBC
NB Power
HealthcareCanadian Partnership Against Cancer
Ecobee
Eliza
Health Canada
Humanware
MedAvail
Nuance
Ontario Medical Association
XSensor
