Service Design Service Blueprinting
Service Blueprinting
Deliver a consistent, comprehensive service experience through service blueprinting.
Ensuring customers have a great experience across every interaction they may have with your organization is complex – but a service blueprint guides the way. We’ll work with your organization to implement this invaluable innovation technique.
experiences defined
- Identify the service experience and where it can be improved
- Capture all elements to deliver on the intended experience
- Close gaps between the current delivery and future experiences
How we do it Timing: 3 - 5 weeks
- Consult with your stakeholders to understand your mission and vision, your customers, and your goals for the service blueprint.
- Conduct a comprehensive audit of the current service experience from both operational (staff, tools, systems) and experiential (customer/user) perspectives.
- Conduct customer research and service research to validate assumptions and deeply understand the customer’s service journeys.
- Develop a comprehensive service blueprint in the formats that fit your team and business process needs.
What you get
We’re focused on all aspects of customer and service experiences. We can deliver a comprehensive service blueprint that includes:
- A professionally designed, visually engaging service blueprint document that is easily understood and shared throughout the organization.
- Clarity on all aspects of the intended service, including the resources, systems, tools, actions, interactions, and dependencies required.
- A visualization of the customer’s service journey and pathways, and how that experience aligns with the service organization.
Journey
Service
Info
Service
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Clients we've helped with Experience Design
Blackberry
Ooredoo
Rogers
Finance & InsuranceRBC
Interac
Government & Public ServiceTFO
York Region
Lakehead University
HealthcareCPAC
Ecobee
Unitron
