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Service Prototyping

Dry run your service design experience to ensure you’re making the right investments.

Just as software and hardware products are prototyped, we create service prototypes during service experience design. Working closely with your stakeholders and real customers, we’ll capture the envisioned service design and de-risk your investment.

Akendi service experience prototyping

Experiences defined

  • How will our service design really work in the marketplace
  • Capture the innovative aspects of our service experience
  • Early review the design choices in your service delivery model

Ready for a free consultation?

+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • A visualization that captures the learnings and improvements as a result of our service prototyping. This reference will keep users top-of-mind during subsequent planning, design, and development.
  • Clarity about which aspects of your service experience need to be altered or invested in.
  • Confidence about which investments are the right ones to be making in future service experiences.
Akendi

How we do it

  • Consult with your stakeholders to understand the service experience and the goals you have for the service prototype.
  • Prototype the service – or specific aspects of the service experience – including web, in-person interaction, and physical spaces.
  • Gain deep service experience insights with service research, testing and service blueprinting.
  • Iterate the service prototype with high impact design improvements.
Akendi service experience prototyping Akendi service experience prototyping Akendi service experience prototyping

What you get

You’ll gain deep insights into your service and its users’ experiences. We’ll hit the ground running with proven processes and tools. You’ll get:

You’ll gain deep insights into your service and its users’ experiences. We’ll hit the ground running with proven processes and tools. You’ll get:

  • A visualization that captures the learnings and improvements as a result of our service prototyping. This reference will keep users top-of-mind during subsequent planning, design, and development.
  • Clarity about which aspects of your service experience need to be altered or invested in.
  • Confidence about which investments are the right ones to be making in future service experiences.

Clients we've helped with experience design

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Clients we've helped with Experience Design

Telecom

Telus

Clear-Com

Fido

Koodo

Rogers

Finance & Insurance

Aviva

Blueshore Financial

CIBC

Credit Suisse

Insurance Institute of Canada

Interac

RBC

Worldbank

Associations

Alberta Motor Association

Canadian Real Estate Association

College of Registered Nurses of Manitoba

Municipal Information Systems Association

Ontario Medical Association

Ontario Real Estate Association

Young Presidents' Organization

YMCA

Government & Public Service

Government of Canada

City of Edmonton

Lakehead University

FortisBC

NB Power

Healthcare

Canadian Partnership Against Cancer

Ecobee

Eliza

Health Canada

Humanware

MedAvail

Nuance

Ontario Medical Association

XSensor


Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.