Service Design Service Prototyping
Service Prototyping
Dry run your service design to ensure you’re making the right investments.
Just as software and hardware products are prototyped, we create service prototypes during service experience design. Working closely with your stakeholders and real customers, we’ll capture the proposed service design and de-risk your investment.
Experiences defined
- How will our service design really work in the marketplace
- Capture the innovative aspects of our service experience
- Early review the design choices in our service delivery model
How we do it Timing: 3 - 5 weeks
- Consult with your stakeholders to understand the service experience and the goals you have for the service prototype.
- Prototype the service – or specific aspects of the service experience – including web, in-person interaction, and physical spaces.
- Gain deep service experience insights with service research, testing and service blueprinting.
- Iterate the service prototype with high impact design improvements.
What you get
You’ll gain deep insights into your service and its users’ experiences. We’ll hit the ground running with proven processes and tools. You’ll get:
- A visualization that captures the learnings and improvements as a result of our service prototyping. This reference will keep users top-of-mind during subsequent planning, design, and development.
- Clarity about which aspects of your service experience need to be altered or invested in.
- Confidence about which investments are the right ones to be making in future service experiences.
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Clients we've helped with Experience Design
Blackberry
Ooredoo
Rogers
Finance & InsuranceRBC
Interac
Government & Public ServiceTFO
York Region
Lakehead University
HealthcareCPAC
Ecobee
Unitron
