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User experience consultancy is our strength

Usability Testing

Reduce interaction flaws

De-risk the user experience by identifying areas for improvement and optimization.

Find out more about our testing approach >>

We identify expectations so you can exceed them
We’re passionate about creating intentional user experiences

Leadership Team

Meet our founder and senior partners.

We can help your business bloom and grow!

We create

Deliver Product Success?
Engage your Users?
Designs with Impact?

We deeply understand your users and customers
to design experiences people need, use and cherish.

What we do

Optimize product and service experiences

We deliver to your business challenge: making experiences useful, usable, and enjoyable.

Find out more about what we do >>

Global Service Design &
User Research Reach

Work with us globally

With offices located in Toronto, Ottawa, Canada and London, Cambridge, UK, our agency's collaborative design culture enables us to add greater value to your initiatives.


Great service design meets real human needs. That’s why we rely on involving users throughout every stage of the design process for services or products.

Design that connects the experience and the service

Our UX & SD Work

View how we’ve created Intentional Experiences.

Contact us to create an end-to-end user experience
We design from real user input, not our assumptions
We work between business, design and tech
We identify real customer needs
We work between business, design and technology

Who We Are

User Experience & Service Design Experts

We bring together service strategy, research, ux design and usability testing expertise all under one roof to optimize the product and service experiences across each experience point.

Videos & Talks

From UX fundamentals
to deep insights into the customer experience, learn from our multi-disciplinary team.

UX Blog

Read Akendi’s weekly blog: UX Reflections.

We design from real user input, not our assumptions
Contact us to create an end-to-end user experience
Check out our Insights to see what makes us tick

How We Work

Our Experience Thinking™ approach

To make a great idea a successful experience in the hands of users, we elevate service and product experiences by deeply understanding customers and users throughout the design process.

November 13-24 Toronto

UX Training

UX certification

in User Experience Design, Usability Testing, Experience Mapping and more.

Register Now!


We take the guesswork out of service design projects by validating experiences through indepth research and testing with end users and customers. This ensures a de-risked experience in the hands of customers and users.

Our UX & CX Clients

From start-up to Fortune 500 companies, where we have created success.

Capturing content, functionality & requirements is key

Who We Work With

Our SD & UX expertise helped many

We have extensive industry specific Service Design and UX design expertise in SaaS, Mobile, Finance, Customer Portals & Intranets, Government and Non-for-Profit.

UX Training & UX Certification

We offer training plus certification in user experience design & research.

Do They WOW Your Journey?

Innovation Update

The Telco Experience

Uncovering Canadian Telco Customer Experience Insights.

Click to Download our Report!

UX & CX Whitepapers

Whitepapers with practical insight into customer and user experience design.

We can help build the SD Strategy you need
Contact us today!