Simple

Delightful

made possible

Great experiences keep complexity behind the scenes, allowing all to interact without a second thought.

The most rewarding experiences come from deep understanding and crafting each and every detail.

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NB Power

Connecting people to power, service and community

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Eliza

Providing better visibility in patient communication

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Ontario Real Estate Association

A Unified Portal Improves the Member Experience

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From big picture to big success

The success of a product or service hinges on the state of the entire experience. Our team approaches each project holistically to guide next steps from the most useful and rewarding vantage point.

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Experts working in unison

Akendi: UX Design Company, Service Design agency

Our multi-disciplinary team of experts is passionate about helping organizations overcome complex challenges by understanding, adapting and reshaping the future of their products and services.

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Selected Clients

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Our Clients

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Workshop

Adjusting business service delivery to a changed world

Apr 30, 2020 / We kicked off with our two panellists, Marek Pawlowski (Founder, MEX conference) and Tara O’Doherty (Chief Strategy Officer, Akendi), whose insightful short talks you can see in the video. The action then moved to our Discord server, where everyone was invited to join a one of several themed voice channel. The result was heartfelt and open debate amongst attendees, with a real sense of community during this time of isolation. Follow the Akendi blog to find out what came out of each of the discussions. We look forward to seeing you at the next event!.

The Widening Digital Divide

By Philip Watson

Hello <<FIRST_NAME>>, We here at <<CORP_NAME>> hope you are keeping well and staying safe during these unprecedented times. We are writing with exciting news about your local branch of...

Hello <<FIRST_NAME>>, We here at <<CORP_NAME>> hope you are keeping well and staying safe during these unprecedented times. We are writing with exciting news about your local branch of <<CORP_NAME>> in <<LOCATION_CITY>>. Due to the present crisis your branch will be closed for...

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.

Toronto, CAN Ottawa, CAN London, UK Cambridge, UK

Akendi is an Experience Thinking and digital transformation company. We are the UX designers Toronto, service design agency, usability consulting firm. Montreal, Ottawa, Canada.