Simple

Delightful

made possible

Great experiences keep complexity behind the scenes, allowing people to interact without a second thought.

The most rewarding outcomes come from understanding and crafting each detail of the experience.

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NB Power

Connecting people to power, service and community

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Automic

Job scheduling product scales new heights in usability and insights

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Ontario Medical Association

Delivering added value to Ontario physicians

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From big picture to big success

The success of a product or service hinges on the state of the entire experience. Our team approaches each project holistically to guide next steps from the most useful and rewarding vantage point.

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Experts working in unison

Akendi: UX Design Company, Service Design agency

Our multi-disciplinary team of experts is passionate about helping organizations overcome complex challenges by understanding, adapting and reshaping the future of their products and services.

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Selected Clients

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Our Clients

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Announcement

Akendi is proud sponsor of the 2019 UXR Conference in Toronto

Feb 12, 2019 / We are extremely excited to announce Akendi as an official sponsor of the 2019 UX Research Conference: Strive. Organized by the UX Research Collective, Strive will be held June 6-7, 2019 at Roy Thomson Hall in downtown Toronto, Canada. This 2-day immersive conference will provide a space for researchers and designers to become inspired, learn from each other and forge long-lasting professional connections. As a leading firm in the fields of UX research and design, we’re proud to be part of an event that shares our commitment to make the world a better place through good design. We are looking forward to seeing you there!

A Revolutionary Insurance Experience? – Part 1

By Michelle Brown

The insurance experience. It’s not something that gets people excited. Not much has changed in the last several years and many customers view the entire thing as in the same category as taxes: a...

The insurance experience. It’s not something that gets people excited. Not much has changed in the last several years and many customers view the entire thing as in the same category as taxes: a mandatory chore. However, there have been two companies recently that have promised...

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.

Toronto, CAN Ottawa, CAN London, UK Cambridge, UK

Akendi is an Experience Thinking innovation firm for end to end experiences. We are the UX design agency, service design company, usability consulting firm for organizations. We work in Toronto, Montreal, and Ottawa, Canada.