Simple

Delightful

made possible

Great experiences keep complexity behind the scenes, allowing people to interact without a second thought.

The most rewarding outcomes come from understanding and crafting each detail of the experience.

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NB Power

Connecting people to power, service and community

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Automic

Job scheduling product scales new heights in usability and insights

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Ontario Medical Association

Delivering added value to Ontario physicians

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From big picture to big success

The success of a product or service hinges on the state of the entire experience. Our team approaches each project holistically to guide next steps from the most useful and rewarding vantage point.

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Experts working in unison

UX Design Company, Service Design agency

Our multi-disciplinary team of experts is passionate about helping organizations overcome complex challenges by understanding, adapting and reshaping the future of their products and services.

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Selected Clients

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Our Clients

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Announcement

Experience Thinking hits the digital stands!

Oct 9, 2018 / After much time and dedication, we’re proud to announce that Tedde van Gelderen’s book, Experience Thinking: Creating Connected Experiences, has officially launched! Get your copy today on Amazon.

Empower Your Users by Avoiding Language Ambiguity in Your Designs

By Hamilton Hernandez

Many of us have experienced ambiguity in words when we hear something like “let me put you on hold for a few minutes”, “He will be back in a few minutes”, or when we read “this download will take a few...

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Toronto, CAN Ottawa, CAN London, UK Cambridge, UK

Akendi is an Experience Thinking innovation firm for end to end experiences. We are the UX design agency, service design company consulting for organizations. We work in Toronto, Montreal, and Ottawa.