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Are you looking for a career match made in heaven? We are too!

We are a supportive and growing team in a creative space. You are friendly, supportive, and qualified.

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Akendi is North America’s premier user experience & service design firm, leveraging equal parts user experience expertise and creative design excellence. We provide insights and analyses about user behaviour, combine this knowledge with inspired creative design, and scientifically architect the user’s experience to meet an organisation’s goals.

 

Offering a relaxed work environment, Akendi focuses on results. Multi-disciplinary teams offer a unique opportunity to contribute directly to project outcomes and work with senior leadership. We are passionate in our work and have a healthy respect for work/life balance. People with a strong work ethic and sense of humour tend to be a great fit.

 

We are looking to fill the following roles at Akendi:

  • Intermediate Graphic Designer, Marketing (Toronto)
  • User Experience Director (Ottawa)

Intermediate Graphic Designer, Marketing (Toronto)

Posted: April 2017

Designers, we have an exciting opportunity for an in-house graphic designer to play an integral part in Akendi’s success.

The Intermediate Graphic Designer, Marketing will lead the design of Akendi’s communications and marketing materials such as collateral, training materials, folders, signage, sales materials, kits and presentations and social media and website assets, from concept to completion.

The Intermediate Graphic Designer, Marketing reports to the Design Director and is responsible for leveraging Akendi’s design aesthetic and producing beautiful on-brand assets.. The key purpose of the Marketing Designer is to execute meaningful and appropriate design solutions to support the business objectives of Akendi. Your job is to make Akendi look great.

Take the opportunity to dig in and take pride in your work to become Akendi’s next great design god.

Responsibilities

  • Use proven digital design best practices to produce relevant and appropriate design solutions
  • Participate in brainstorming sessions with and articulate your thinking to internal leadership
  • Organize and maintain all of Akendi’s internal assets, including style guides
  • Understand and follow strategy and creative briefs
  • Adhere to project management timelines
  • Maintain Akendi’s high standards, ensuring that the work produced is accurate and error-free
  • Work with project teams from other disciplines to ensure best final product
  • Produce high-quality PowerPoint presentations
  • Stay up-to-date with the latest design trends through design research and competitor analysis
  • Create as needed assets and materials to support sales efforts
  • Create final press/development ready files
  • Contribute to our blog

Requirements

  • A passion for high quality design
  • The ability to self-start and problem solve
  • Strong organizational and time management skills
  • The ability to manage multiple deadlines
  • Strong design skills across layout, composition, colour theory, typography and brand systems application
  • Excellent communication skills with a strong command of spoken and written English
  • A proficient understanding of print and online production procedures

Experience

  • Degree or equivalent in Graphic Design
  • 5 years professional experience
  • At least 3 digital projects in your portfolio
  • Proficient in InDesign, Photoshop, Illustrator, Microsoft Word and PowerPoint
  • Practical knowledge of website structure, functionality and requirements
  • Knowledge of User Centered Design and responsive design an asset

Please send your resume to humanresources [at] akendi.com

Thank you to all applicants, but only those selected for an interview will be contacted.

About Us

Akendi is a User Experience & Service Design firm that combines insights and analysis about user behaviour with award-winning creative design, scientifically architecting the experience to meet organizational goals: engaging users, increasing sales,and improving customer experiences. Akendi has offices in Toronto and Ottawa, Canada and Cambridge and London, UK.

Akendi offers:

  • An innovative approach that values creativity
  • A competitive salary
  • An enthusiastic and focused work culture
  • Professional skill development opportunities
  • A work environment that fosters collaboration and respect

How to Apply

Send a PDF of your resume, cover letter and your portfolio with salary requirements to humanresources (at) akendi.com. Please explain your experience and why you think you are the right candidate. Your portfolio must contain a minimum of 3 web/interface design projects. Only applications submitted with salary expectations will be considered. Thank you to all applicants, but only those selected for an interview will be contacted.

UX Director (Ottawa)

Posted: March 2017

The UX Manager / Director is the senior user experience advocate that guides the creation of intentional experiences through conducting user experience strategy, research, testing and design for both Akendi internal and external clients. You strategize and problem solve to ensure that the work that is delivered to clients will meet project objectives, follows the Akendi process and inspires them with perfectly executed user experience insights and solutions.

You guide a team of Akendians with skills and experience related to user experience research and design and other related industry fields and manages their projects to produce final outcomes that reflect positively on Akendi and our clients. You are an ambassador for the Akendi brand and a key stakeholder in user centred UX research and design related decision-making, ensuring state of the art approaches, methods and assures the quality of Akendi user centred research, testing, information and interaction design. You participate in the execution of UX research and UX design projects for websites, software interfaces, mobile interfaces, hardware interfaces is a plus, from kick-off to completion.

You possess a deep understanding of user research techniques, information design and interaction design principles and approaches with core strengths in information plus interaction design and user research. You work with a deep understanding of user-centered research and how to apply it successfully to final user experiences.

You ensure that projects meet the requirements of the client and are completed on time and within budget while respecting client business goals as well as being responsible for maintaining day-to-day client relationships. You oversee the execution of projects from external vendors such as recruiters, freelancers, front end coders and coordinates estimates, scheduling, production and delivery of final deliverables of these vendors. You participate in delivering Akendi’s training courses related to UX, as well as in making recommendations for changes or updates to the training curriculum and program.

Key Responsibilities

  • Contribute to development of “best in class” UX research and design services
  • Manage user experience team, project planning and work flow
  • Manage day-to-day responsibility to user experience team and outside vendors as required
  • Plan and estimate effort for projects
  • Contribute to blog writing
  • Deal with conflict management and resolution
  • Personal appraisals, year plan creation, coaching and support team members in growing their career
  • Responsible for the proper application of UCD principles, Akendi’s Experience Thinking process
  • Be fully knowledgeable in user centered design and how the Akendi experience thinking process fits with UCD
  • Provide quality assurance of research and design deliverables
  • Contribute to the development of the user experience team’s culture and quality standards
  • Elevate the level of the work coming out of the user experience team
  • Educate project teams from other disciplines on the user centered design process and its value
  • Communicate the user centred approach, process, value and experience thinking to clients
  • Be an Akendi user experience ambassador
  • Take a supporting role in Akendi’s UX training program, creating curriculum, course materials
  • Manage partner relationships
  • Limited project travel as required (5-10%)
  • Manage multiple deadlines and conflicting priorities
  • Deliver UX training courses and make recommendations for curriculum updates

Experience

6+ years of working in the UX field. Advanced degree in UX related disciplines:

  • Cognitive science
  • Computer science
  • Human Computer Interaction
  • Human Factors
  • Psychology

Please send your resume to humanresources [at] akendi.com

Thank you to all applicants, but only those selected for an interview will be contacted.

About Us

Akendi is a user experience & service design firm, leveraging equal parts user experience expertise and creative design excellence. We provide insights and analyses about user behaviour, combine this knowledge with inspired creative design, and scientifically architect the user’s experience to meet an organisation’s goals. The result is informed product and service experiences that enable organisations to increase their outreach, engage users, and improve customer experiences.

Shaun Illingworth
Vice President

What experience are you creating?
Contact us to discuss your latest initiative

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
360
Projects
for over
150 Clients
View Our Portfolio

What our clients are saying

“Great seminar on intentional UX design. Akendi really knows what they are talking about”

D. Walker,
Philips Research

What is Usability?

Watch the video
00:51

What we do

Whether digital or physical, we
answer the most critical questions
about your product:
Is it usable? Is it useful?
Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.

What we do

Whether digital or physical, we answer the most critical
questions about your product:
Is it usable? Is it useful? Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

Partners in your success
Successful design leverages the power of participatory user, client and customer research in a real-world context. The result is the creation of innovative products and services that people want, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.