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Co-Design
Go beyond co-design and create exceptional customer experiences
Getting customers and users involved in the design of your product or service is critical to achieving a great experience. We’ll co-design your next product or service experience, through collaborative workshops and teaming in our participatory design process.
experiences delivered
- Use co-design to create great experiences
- Engage your customers early in the experience design process
- Learn directly from your customers about their experiences and needs
How we do it Timing: 2 - 4 weeks
- We start with understanding from you the service design goals and business intent.
- We will conduct collaborative workshops with your business stakeholders and customers to understand the experience and drive design excellence in your organisation.
- We involve your business stakeholders and customers throughout the process. We place the customer’s voice and customer’s needs at the centre of the design process.
- Through our immersive sessions, we leverage the best aspects of co-design, collaboration, and participatory design.
What you get
Guided by the Experience Thinking™ framework, you'll deliver what customers want and need. You’ll get:
- Dynamic, insightful, collaborative workshops and customer designs
- Richly visualized data about your customers, their journeys, and experiences
- Results in a customer experience strategy and product or service design that is on target.
Service
Service
Info
Service
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Clients we've helped with Experience Design
Telco
Blackberry
Ooredoo
Rogers
Finance & InsuranceRBC
Interac
Government & Public ServiceTFO
York Region
Lakehead University
HealthcareCPAC
Ecobee
Unitron
Our approach
Our Experience Thinking™ process underpins every
project we undertake. It recognizes users and stakeholders
as critical contributors to the design cycle. The result is
powerful insights and intuitive design solutions that meet
real users' and customers' needs.
Learn more about our process
Experience Thinking™ process
