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Co-Design

Collaborate to deliver exceptional customer experiences

Involving customers in the discovery of product and service requirements is critical to achieving a great experience. We’ll co-design your next product or service experience, through collaborative workshops and teaming in our participatory design process.

Akendi co-designers

experiences delivered

  • Use co-design to create great experiences
  • Engage your customers early in the experience design process
  • Discover directly through your customers about experiences and needs

Ready for a free consultation?

+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • Dynamic, insightful, collaborative workshops and customer designs
  • Richly visualized data about your customers, their journeys, and experiences
  • Results in a customer experience, product and service design that is on target.
Akendi

How we do it

  • We start with understanding from you the service design goals and business intent.
  • We will conduct collaborative workshops with your business stakeholders and customers to understand the experience and drive design excellence in your organisation.
  • We involve your business stakeholders and customers throughout the process. We place the customer’s voice and customer’s needs at the centre of the design process.
  • Through our immersive sessions, we leverage the best aspects of co-design, collaboration, and participatory design.
Akendi co-designers Akendi co-design Akendi co design agency

What you get

Guided by the Experience Thinking framework, you will deliver what customers want and need. You will get:

Guided by the Experience Thinking framework, you will deliver what customers want and need. You will get:

  • Dynamic, insightful, collaborative workshops and customer designs
  • Richly visualized data about your customers, their journeys, and experiences
  • Results in a customer experience, product and service design that is on target.

Clients we've helped with experience design

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Clients we've helped with Experience Design

Telecom

Telus

Clear-Com

Fido

Koodo

Rogers

Finance & Insurance

Aviva

Blueshore Financial

CIBC

Credit Suisse

Insurance Institute of Canada

Interac

RBC

Worldbank

Associations

Alberta Motor Association

Canadian Real Estate Association

College of Registered Nurses of Manitoba

Municipal Information Systems Association

Ontario Medical Association

Ontario Real Estate Association

Young Presidents' Organization

YMCA

Government & Public Service

Government of Canada

City of Edmonton

Lakehead University

FortisBC

NB Power

Healthcare

Canadian Partnership Against Cancer

Ecobee

Eliza

Health Canada

Humanware

MedAvail

Nuance

Ontario Medical Association

XSensor


Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.