Co-Design
Discover exceptional customer experiences
Involving customers in the discovery of product and service requirements is critical to achieving a great experience. We’ll co-design your next product or service experience, through collaborative workshops and teaming in our participatory design process.
experiences delivered
- Use co-design to create great experiences
- Engage your customers early in the experience design process
- Discover directly through your customers about experiences and needs
Ready for a free consultation?
+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- Dynamic, insightful, collaborative workshops and customer designs
- Richly visualized data about your customers, their journeys, and experiences
- Results in a customer experience strategy and product or service design that is on target.
How we do it
- We start with understanding from you the service design goals and business intent.
- We will conduct collaborative workshops with your business stakeholders and customers to understand the experience and drive design excellence in your organisation.
- We involve your business stakeholders and customers throughout the process. We place the customer’s voice and customer’s needs at the centre of the design process.
- Through our immersive sessions, we leverage the best aspects of co-design, collaboration, and participatory design.
What you get
Guided by the Experience Thinking framework, you will deliver what customers want and need. You will get:
Guided by the Experience Thinking framework, you will deliver what customers want and need. You will get:
- Dynamic, insightful, collaborative workshops and customer designs
- Richly visualized data about your customers, their journeys, and experiences
- Results in a customer experience strategy and product or service design that is on target.
Service
Service
Info
Service
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Clients we've helped with Experience Design
Telus
Clear-Com
Fido
Koodo
Rogers
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Insurance Institute of Canada
Interac
RBC
Worldbank
AssociationsAlberta Motor Association
Canadian Real Estate Association
College of Registered Nurses of Manitoba
Municipal Information Systems Association
Ontario Medical Association
Ontario Real Estate Association
Young Presidents' Organization
YMCA
Government & Public ServiceGovernment of Canada
City of Edmonton
Lakehead University
FortisBC
NB Power
HealthcareCanadian Partnership Against Cancer
Ecobee
Eliza
Health Canada
Humanware
MedAvail
Nuance
Ontario Medical Association
XSensor
