Nearly every product offering today is affected by the customers' desire to consume it as a service. Likewise, customers increasingly want to purchase services on a subscription basis. Through service concept development, we help you discover how to meet these expectations.
Conduct sessions with your stakeholders to understand your current offer model and your goals for service concept development.
Facilitate lively, interactive co-design sessions to surface and elaborate new service concepts.
Undertake customer research and service concept testing to validate the ideas with real customers.
Report on the feasibility of service experience concept(s), pinpointing the best ideas to invest in and what's required to ensure they succeed.
Stay focused on all aspects of the service concept experience. You'll get:
Fully supported, project-based team with a strategy and set deliverables, following our proven processes.
One or more of our people integrated into your team to enhance and supplement your activities.
Mature teams in your organization, ready to deliver and scale up against your roadmap.
Experts who work hand in hand with your team, transferring valuable skills and knowledge in the process.
Experience thinking perspective
Experience Thinking underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
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