Design new services and service delivery models that consumers desire.
Nearly every product offering today is affected by customers’ desire to consume it as a service. Likewise, customers increasingly want to purchase services on a subscription basis. Through service concept development, we’ll help you discover how to meet these expectations.
What service experience opportunities are we seeing?
How can we provide an optimal service experience?
Which service experience concepts are the right ones for us?
How we do it Timing: 2 - 4 weeks
Conduct sessions with your stakeholders to understand your current offer model and your goals for service concept development.
Facilitate lively, interactive codesign sessions to surface and elaborate new service concepts.
Undertake customer research and service concept testing to validate the ideas with real customers.
Report on the feasibility of service experience concept(s), pinpointing the best ideas to invest in and what’s required to ensure they succeed.
What you get
Stay focused on all aspects of the service concept experience. You’ll get:
An engaging visual report on the service concept development findings and an experience case for the winning ideas.
An understanding of what will be necessary to make your service concept succeed with customers.
Confidence about where to invest in new services or in reimagining existing services.
Our Experience Thinking™ process underpins every
project we undertake. It recognizes users and stakeholders
as critical contributors to the design cycle. The result is
powerful insights and intuitive design solutions that meet
real users' and customers' needs.
Akendi is an Experience Thinking™
innovation firm in digital user experience. We are service experience concept design consultants consultancy for companies. Working in Toronto, Montreal and Ottawa, Canada.