A USER-CENTRED WEBSITE BRINGS RESIDENTS CLOSER TO MUNICIPAL GOVERNMENT

The Regional Municipality of York improves residents' access to government services and creates a sense of pride with the transformation of its website.

PROJECT

Web Strategy, User Research, Responsive Web UX Design, Usability Testing, Front-end Development

INDUSTRY

GOVERNMENT & PUBLIC SERVICES Case study | PDF

The Regional Municipality of York improves residents' access to government services and creates a sense of pride with the transformation of its website.

The website's intuitive navigation makes it much easier to find important information. With a responsive design that adjusts for easy viewing on any device, the new website is convenient and accessible.

Bill Fisch, York Region Chairman & CEO

THE CHALLENGE

The Regional Municipality of York (York Region) is home to a growing and diverse population in the Greater Toronto Area. Consisting of nine towns and cities, York Region has a complex municipal government structure. To serve its disparate population better, it needed a new means of sharing information and resources with residents.

Bill Fisch, York Region Chairman & CEO

OUR APPROACH

To provide residents with better access to services and information Akendi redesigned York Region’s website. The information architecture, built around government departments, was restructured to support the way users actually look for information. The visual design was created to reflect York Region’s landscape and community, giving a positive, professional and welcoming feel for residents, businesses and developers. A responsive design was developed to allow residents greater access to municipal resources.