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Service Design

Orchestrating an excellent experience across every interaction someone has with your organization helps set your service apart. Understand, create, and manage all experiences to deliver consistency and fluidity of your value.

Akendi service experience design agency

Service experiences that deliver:

  • What your audience needs, when they need it
  • An engaging end-to-end service journey
  • Reasons to interact and build loyalty
With a responsive design that adjusts for easy viewing on any device, our new website is convenient and accessible.”
Bill Fisch York Region Chairman and CEO

Creating successful service experiences requires a proven approach

Innovation category

Innovation

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Service concept design2 - 4 weeks

Create concepts that meet your customers’ expectations and preferences about how they wish to interact with your service.

Strategy category

Strategy

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Service strategy3 - 5 weeks

Ensure that you know how to deliver high-quality interactions in all aspects of a customer’s experience with your organization.

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Journey Mapping2 - 4 weeks

Deeply understand the journeys customers have with your service as the first step in optimizing the experience.

Research category

Research

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Service Research2 - 4 weeks

Rely on qualitative and quantitative research to improve the service experience you offer to customers.

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Ethnographic Research3 - 5 weeks

See your service experience through the customer’s eyes to gain invaluable insight into your service design.

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Service Personas3 - 5 weeks

Keep your customers front-and-centre as you plan and design the service experience.

Design category

Design

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Service experience design3 - 5 weeks

Create connected experiences to deliver a complete end to end service experience to your audience.

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Service Blueprinting3 - 5 weeks

Deliver a consistent, comprehensive service experience by blueprinting every interaction a customer has with your organization.

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Service Prototyping3 - 5 weeks

Concretely test your service design with customers and users to de-risk your investment.

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Infographics2 - 4 weeks

Capture attention, increase click-through, and improve comprehension by visually representing critical information.

Testing category

Testing

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Service Concept Testing2 - 4 weeks

Identify the winning service experience to offer your customers, based on quantitative and qualitative data.

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Service Experience Testing2 - 4 weeks

Be certain about the ideal service experience to deliver, and focus your investments in high-value areas.


Clients we've helped with experience design

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Clients we've helped with Experience Design

Telco

Blackberry

Ooredoo

Rogers

Finance & Insurance

RBC

Interac

Government & Public Service

TFO

York Region

Lakehead University

Healthcare

CPAC

Ecobee

Unitron


How can we help you?

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