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Service Design

Orchestrating an excellent experience across every interaction someone has with your organization helps set your service apart. Understand, create, and manage all experiences to deliver consistency and fluidity of your value.

Akendi service experience design agency

Service experiences that deliver:

  • What your audience needs, when they need it
  • An engaging end-to-end service journey
  • Reasons to interact and build loyalty
With a responsive design that adjusts for easy viewing on any device, our new website is convenient and accessible.”
Bill Fisch York Region Chairman and CEO

Creating successful service experiences requires a proven approach

Innovation category

Innovation

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Service concept design 

Create service concepts to assess customers’ expectations and preferences about how they need to interact with your service.

Strategy category

Strategy

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Service strategy 

Ensure that you know how to deliver high-quality interactions in all aspects of a customer’s experience with your organization.

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Service Journey Mapping 

Deeply understand the journeys customers have with your service as the first step in optimizing the experience.

Research category

Research

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Service Experience Research 

Rely on qualitative and quantitative research to improve the service experience you offer to customers.

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Ethnographic Research 

See your service experience through the customer’s eyes to gain invaluable insight into your service design.

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Service Personas 

Keep your customers front-and-centre as you plan and design the service experience.

Design category

Design

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Service experience design 

Create connected experiences to deliver a complete end to end service experience to your audience.

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Service Blueprinting 

Deliver a consistent, comprehensive service experience by blueprinting every interaction a customer has with your organization.

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Service Prototyping 

Concretely test your service design with customers and users to de-risk your investment.

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Infographics 

Capture attention, increase click-through, and improve comprehension by visually representing critical information.

Testing category

Testing

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Service Concept Testing 

Identify the winning service experience to offer your customers, based on quantitative and qualitative data.

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Service Experience Testing 

Be certain about the ideal service experience to deliver, and focus your investments in high-value areas.


Clients we've helped with experience design

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Clients we've helped with Experience Design

Telecom

Telus

Clear-Com

Fido

Koodo

Rogers

Finance & Insurance

Aviva

Blueshore Financial

CIBC

Credit Suisse

Insurance Institute of Canada

Interac

RBC

Worldbank

Associations

Alberta Motor Association

Canadian Real Estate Association

College of Registered Nurses of Manitoba

Municipal Information Systems Association

Ontario Medical Association

Ontario Real Estate Association

Young Presidents' Organization

YMCA

Government & Public Service

Government of Canada

City of Edmonton

Lakehead University

FortisBC

NB Power

Healthcare

Canadian Partnership Against Cancer

Ecobee

Eliza

Health Canada

Humanware

MedAvail

Nuance

Ontario Medical Association

XSensor


How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.