Service Design
Service Design
Orchestrating an excellent experience across every interaction someone has with your organization helps set your service apart. Understand, create, and manage all experiences to deliver consistency and fluidity of your value.
Service experiences that deliver:
- What your audience needs, when they need it
- An engaging end-to-end service journey
- Reasons to interact and build loyalty
Creating successful service experiences requires a proven approach
Innovation
Create service concepts to assess customers’ expectations and preferences about how they need to interact with your service.
Strategy
Research
Rely on qualitative and quantitative research to improve the service experience you offer to customers.
See your service experience through the customer’s eyes to gain invaluable insight into your service design.
Keep your customers front-and-centre as you plan and design the service experience.
Design
Create connected experiences to deliver a complete end to end service experience to your audience.
Deliver a consistent, comprehensive service experience by blueprinting every interaction a customer has with your organization.
Concretely test your service design with customers and users to de-risk your investment.
Capture attention, increase click-through, and improve comprehension by visually representing critical information.
Clients we've helped with Experience Design
Telus
Clear-Com
Fido
Koodo
Rogers
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Insurance Institute of Canada
Interac
RBC
Worldbank
AssociationsAlberta Motor Association
Canadian Real Estate Association
College of Registered Nurses of Manitoba
Municipal Information Systems Association
Ontario Medical Association
Ontario Real Estate Association
Young Presidents' Organization
YMCA
Government & Public ServiceGovernment of Canada
City of Edmonton
Lakehead University
FortisBC
NB Power
HealthcareCanadian Partnership Against Cancer
Ecobee
Eliza
Health Canada
Humanware
MedAvail
Nuance
Ontario Medical Association
XSensor
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