— Get in touch with us

Service Design

Orchestrating an excellent experience across every interaction someone has with your organization helps set your service apart. Understand, create, and manage all experiences to deliver consistency and fluidity of your value.

Akendi service experience design agency

Service experiences that deliver:

  • What your audience needs, when they need it
  • An engaging end-to-end service journey
  • Reasons to interact and build loyalty
With a responsive design that adjusts for easy viewing on any device, our new website is convenient and accessible.”
Bill Fisch York Region Chairman and CEO

Creating successful service experiences requires a proven approach

Innovation category

Innovation

Go

Service concept designPDF

Designed service concepts to assess audience expectations about how they need to interact with your service.

Strategy category

Strategy

Go

Service strategyPDF

Ensure that your service delivers high-quality interactions in all aspects of the customer's experience with your organization.

Go

Service Journey MappingPDF

Deeply understand the journeys customers have with your service as the first step in optimizing their experience.

Research category

Research

Go

Service Experience ResearchPDF

Rely on state of the art qualitative and quantitative research to improve the service experience you offer to your audiences.

Go

Ethnographic ResearchPDF

See your service experience through the customer’s eyes to gain invaluable insights into the experience effectiveness.

Go

Service PersonasPDF

Keep your customers front-and-centre as you plan and design the service experience.

Design category

Design

Go

Service experience designPDF

Together we create connected experiences that deliver a comprehensive end-to-end service experience to your audience.

Go

Service BlueprintingPDF

Deliver a comprehensive front and backstage service experience by blueprinting each interaction a customer has with your organization.

Go

Service PrototypingPDF

Early capture and understanding of your service experience to de-risk your investment.

Go

InfographicsPDF

Capture attention, increase engagement, and improve comprehension by visually representing complex information.

Testing category

Testing

Go

Service Concept TestingPDF

Identify the winning service experience concept to offer your customers, based on quantitative and qualitative test data.

Go

Service Experience TestingPDF

Test to be certain about the best service experience to deliver, and focus your investments in high-value areas.


Clients we've helped with experience design

View all clients


Clients we've helped with Experience Design

Telecom

Telus

Clear-Com

Fido

Koodo

Rogers

Finance & Insurance

Aviva

Blueshore Financial

CIBC

Credit Suisse

Insurance Institute of Canada

Interac

RBC

Worldbank

Associations

Alberta Motor Association

Canadian Real Estate Association

College of Registered Nurses of Manitoba

Municipal Information Systems Association

Ontario Medical Association

Ontario Real Estate Association

Young Presidents' Organization

YMCA

Government & Public Service

Government of Canada

City of Edmonton

Lakehead University

FortisBC

NB Power

Healthcare

Canadian Partnership Against Cancer

Ecobee

Eliza

Health Canada

Humanware

MedAvail

Nuance

Ontario Medical Association

XSensor


How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.