Customer Experience

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Customer Experience

Attracting, engaging, and delighting customers at every interaction leads to success. Understand, create, and manage customer experiences people have as they discover the experiences you offer.

Akendi customer experience consulting

We help the customer experience:

  • Give what they need, when they need it
  • Deliver an engaging end-to-end journey
  • A lasting emotional connection to your product and service
With a responsive design that adjusts for easy viewing on any device, our new website is convenient and accessible.”
Bill Fisch York Region Chairman and CEO

Creating successful customer experiences requires a proven consulting approach

Innovation category



CX Concept Ideation 

Generate the best cx concept ideas and be certain about which customer experience concepts have the potential to succeed in the marketplace.

Strategy category



Customer Experience Strategy 

Plan for what people experience when they encounter your brand, product or service, and how to turn them into loyal customers, members, and users.


Competitive Landscape 

Gain clarity on how your customer experience compares to others so that you can effectively innovate and differentiate.


Customer Journey Mapping 

Deeply understand every interaction that customers have with you throughout the end-to-end experience lifecycle.

Research category



Customer personas research 

Keep customers top-of-mind for your design team with research and creation of effective customer personas.


Customer research 

Know with evidence what your customers experience, expect, and think - then use those insights to drive great customer experiences.


Focus group research 

Understand what drives customers’ decisions, and use these insights to capture their interest and keep them engaged.


Online Survey research 

Obtain quantitative data about perceptions, beliefs, and attitudes that are guiding your customers' behaviours.

Design category




Create exceptional experiences collaboratively by involving customers throughout the design process.


Customer Communications 

Reinforce your brand with customer communications that are integrated to support your brand, products and services.


Corporate Identity 

Express an authentic corporate personality and capture your brand's essence in an emotionally engaging corporate identity.

Testing category



CX Concept Testing 

Quantifiably discover which new ideas are worth the investment through rigorous customer experience concept testing.

Clients we've helped with experience design

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.