Services
Customer Experience
Explore our Services Close

Customer Experience

Attracting, engaging, and delighting customers at every interaction leads to success. Understand, create, and manage customer experiences people have as they discover the experiences you offer.

IMPROVE YOUR CUSTOMER EXPERIENCE:
  • Deliver what they need, when they need it
  • Designing for an engaging end-to-end journey
  • A solid emotional connection to your product and service
— GET IN TOUCH WITH US
Creating successful customer experiences requires a proven approach

Strategy & Innovation

CX Strategy PDF

Plan for what people want to experience when they encounter your brand, product or service, and how to turn them into loyal customers, users, members.

Research

Focus Group research PDF

Understand the drivers of customers' decisions, attitudes and perceptions. Use these insights to capture their interest and keep them engaged.

Customer research PDF

Know, with evidence, what your customers experience, expect, and think - then use those insights to drive great customer experiences.

Survey research PDF

Collect solid quantitative data about perceptions, beliefs, and attitudes that are guiding your customers' behaviours.

Customer Personas PDF

Keep customers top-of-mind for your design team with customer research and creation of effective customer personas.

Customer Journey Mapping PDF

Deeply understand every interaction that customers have with you through your channels and the end-to-end experience lifecycle.

Design

CX Concept Ideation PDF

Generate the best cx concept ideas and be confident about which customer experience concepts have the potential to succeed in the marketplace.

Co-Design PDF

Create exceptional experiences collaboratively by involving customers throughout the design process.

Testing

CX Concept Testing PDF

Quantifiably discover which new ideas are worth the investment through rigorous customer experience concept testing.

Ways we can work with you

UX project teams
PROJECT TEAMS

Fully supported, project-based team with a strategy and set deliverables, following our proven processes.

UX staff augmentation
AUGMENTED TEAMS

One or more of our people integrated into your team to enhance and supplement your activities.

bespoke and custom ux teams
BESPOKE TEAMS

Mature teams in your organization, ready to deliver and scale up against your roadmap.

UX coaching and mentoring
COACHING & MENTORING

Experts who work hand in hand with your team, transferring valuable skills and knowledge in the process.

Logo-Image
Logo-Image
Logo-Image
Logo-Image
Logo-Image
Logo-Image
Logo-Image
Logo-Image
SELECTED PROJECTS
Latest POSTS
Explore Our Blog

How can we help_hand help you?