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Customer Experience

Attracting, engaging, and delighting customers at every interaction leads to success. Understand, create, and manage customer experiences people have as they discover the experiences you offer.

IMPROVE YOUR CUSTOMER EXPERIENCE:
  • Deliver what they need, when they need it
  • Designing for an engaging end-to-end journey
  • A lasting connection to your product and service
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Creating successful customer experiences requires a proven approach

Strategy & Innovation

CX Strategy PDF

Plan for what people want to experience when they encounter your brand, product or service, and how to turn them into loyal customers, users, members.

Research

Focus Group research PDF

Understand the drivers of customers' decisions, attitudes and perceptions. Use these insights to capture their interest and keep them engaged.

Customer research PDF

Know, with evidence, what your customers experience, expect, and think - then use those insights to drive great customer experiences.

Survey research PDF

Collect solid quantitative data about perceptions, beliefs, and attitudes that are guiding your customers' behaviours.

Customer Personas PDF

Keep customers top-of-mind for your design team with customer research and creation of effective customer personas.

Customer Journey Mapping PDF

Deeply understand every interaction that customers have with you through your channels and the end-to-end experience lifecycle.

Design

CX Concept Ideation PDF

Generate the best cx concept ideas and be confident about which customer experience concepts have the potential to succeed in the marketplace.

Co-Design PDF

Create exceptional experiences collaboratively by involving customers throughout the design process.

Testing

CX Concept Testing PDF

Quantifiably discover which new ideas are worth the investment through rigorous customer experience concept testing.

Clients we've helped with Intentional Experiences
Akendi UX Client
Akendi UX Client
Akendi UX Client
Akendi UX Client
Akendi UX Client
Akendi UX Client
Akendi UX Client
Akendi UX Client
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