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Customer Experiences

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Customer Experiences

Attracting, engaging, and delighting customers at every turn is any organization’s most worthy pursuit. Understand, create, and manage the experience people have as they discover, research, and evaluate your offerings.

Akendi customer experience research and design

We help your customers experience:

  • What they need, when they need it
  • An engaging end-to-end journey
  • A solid emotional connection to your brand, product, and service
With a responsive design that adjusts for easy viewing on any device, our new website is convenient and accessible.”
Bill Fisch York Region Chairman and CEO

Creating successful customer experiences requires a proven approach

Innovation category

Innovation

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CX Concept Ideation2 - 4 weeks

Generate the best ideas and be certain about which customer experience concepts have the potential to succeed in the marketplace.

Strategy category

Strategy

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Customer Experience strategy2 - 5 weeks

Understand what people experience when they encounter your brand, product or service – and how to turn them into members, subscribers, and users.

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Competitive Landscape2 - 4 weeks

Gain clarity on how your offer compares to others so that you can effectively innovate and differentiate.

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Customer Journey Mapping2 - 4 weeks

Deeply understand every interaction and impression that customers have with you during the onboarding phases.

Research category

Research

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Customer personas2 - 4 weeks

Keep customers top-of-mind throughout your organization with the research and design of customer personas.

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Customer research2 - 4 weeks

Know with certainty what your customers experience, expect, and think – then use that knowledge to create great customer experiences.

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Focus Group research2 - 4 weeks

Understand the emotions that drive customers’ decisions, and learn what it takes to capture their interest and keep them engaged.

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Survey research2 - 5 weeks

Obtain quantitative data about the opinions, beliefs, and attitudes that are affecting your customers’ behaviours.

Design category

Design

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Co-Design2 - 4 weeks

Create exceptional customer experiences by involving customers in the design process.

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Customer Communications1 - 4 weeks

Reinforce your brand with customer communications that are integrated to support your brand, mission, and vision.

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Corporate Identity3 - 5 weeks

Express an authentic corporate personality and capture your brand’s essence in an emotionally engaging corporate identity.

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Signage Design1 - 4 weeks

Keep people moving and ensure a positive experience with effective signage design and wayfinding tools.

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Packaging Design2 - 4 weeks

Influence purchase decisions with a packaging design that helps customers find, select, and enjoy your product.

Testing category

Testing

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CX Concept Testing2 - 4 weeks

Quantifiably discover which new ideas are worth the investment through customer experience concept testing.


Clients we've helped with experience design

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