Just as software and hardware products are prototyped, we create service prototypes during service experience design. Working closely with your stakeholders and real customers, we'll capture the envisioned service design and de-risk your investment.
Consult with your stakeholders to understand the service experience and the goals you have for the service prototype.
Prototype the service - or specific aspects of the service experience - including web, in-person interaction, and physical spaces.
Gain deep service experience insights with service research, testing and service blueprinting.
Iterate the service prototype design with high impact improvements.
You'll gain deep insights into your service experiences during design. You'll get:
Fully supported, project-based team with a strategy and set deliverables, following our proven processes.
One or more of our people integrated into your team to enhance and supplement your activities.
Mature teams in your organization, ready to deliver and scale up against your roadmap.
Experts who work hand in hand with your team, transferring valuable skills and knowledge in the process.
Experience thinking perspective
Experience Thinking underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
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