Utilities UX Design Work, Toronto, Ottawa, Canada

Work

Energy

UTILITIES UX:
CONNECTIONS THAT
LEAD CHANGE

To foster strong connections with customers and encourage enduring engagement, it's essential to understand their experiences and build robust relationships.

THE CHALLENGE

Simplicity paves the way for breakthroughs with your customers.

Consumers rely on your services but often take them for granted. They don't want to ponder what you do — they simply expect a reliable energy supply. How can you highlight your value and inspire them to recognize and follow your lead?

Strong customer relationships are built on trust. The first step is knowing what really matters to people.

TEDDE VAN GELDEREN President, Akendi

New Brunswick Power

Strategy, User Research & Portal UX Design

Focus FS

Product UX Design

Blog

The Art of Asking Questions in UX Research

By Hamilton Hernandez

Surveys, interviews, usability tests and other UX research methods are meant to elicit information to help us clearly understand a user/customer, their needs and their experience when using a...