CREATE CONNECTIONS THAT DRIVE LARGE-SCALE CHANGE

To build strong ties with customers and inspire sustainable usage, you need to understand their experience and forge strong relationships.
THE CHALLENGE

Complexity keeps you from breaking through

Consumers depend on your services but often take them for granted. They don’t want to think about what you do: they just want a reliable energy supply. How can you get them to see your value and follow your lead?

OUR RECOMMENDATIONS

1

LISTEN CLOSER

Gain a deeper understanding of what your customers need and care about so you can begin to build better, lasting connections.
OUR RECOMMENDATIONS

2

TAKE A LIFECYCLE VIEW

Implement strategies that shift away from isolated, standalone transactions toward an integrated, lifecycle approach to the customer journey.
OUR RECOMMENDATIONS

3

CUT THROUGH THE NOISE

Be focused, targeted and apply distinctive design to every touchpoint for strong and immediate customer recognition.

Strong customer relationships are built on trust. The first step is knowing what really matters to people.

TEDDE VAN GELDEREN President, Akendi
HEALTHCARE CLIENTS WE'VE HELPED
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HEALTHCARE CLIENTS WE’VE HELPED
  • Astra Zeneca
  • Ecobee
  • Eliza
  • GSK
  • Health Canada
  • Humanware
  • MedAvail
  • MyMeds&Me
  • NHS
  • Nuance
  • Ontario Medical Association
  • Roche
  • Siemens
  • XSensor

How can we help_hand help you?