UTILITIES UX:
CONNECTIONS THAT
LEAD CHANGE

To foster strong connections with customers and encourage enduring engagement, it's essential to understand their experiences and build robust relationships.
THE CHALLENGE

Simplicity paves the way for breakthroughs with your customers.

Consumers rely on your services but often take them for granted. They don't want to ponder what you do — they simply expect a reliable energy supply. How can you highlight your value and inspire them to recognize and follow your lead?

OUR RECOMMENDATIONS

1

DATA TRANSPARENCY

Redefine your transparency through offering intuitive experiences that make data, billing, and service accessible, empowering your customers and building trust.
OUR RECOMMENDATIONS

2

PROACTIVE WITH OUTAGES

Predictive maintenance and smart grids anticipate issues, with outage maps, restoration timelines, and alerts keeping your customers informed and frustration low.
OUR RECOMMENDATIONS

3

SELF-SERVICE AND PERSONAL

Digital self-service options empower your customers to manage accounts and resolve issues via IVR, AI, and NLP-powered solutions.

Strong customer relationships are built on trust. The first step is knowing what really matters to people.

TEDDE VAN GELDEREN President, Akendi
CLIENTS WE'VE HELPED WITH INTENTIONAL EXPERIENCES
Akendi UX Client
Akendi UX Client
Akendi UX Client
Akendi UX Client
Akendi UX Client
Akendi UX Client
Akendi UX Client
Akendi UX Client
CLIENTS WE'VE HELPED
  • Canadian Nuclear Safety Commission
  • Canberra
  • Ecobee
  • FortisBC
  • Hydro One
  • NB Power
  • Nova Scotia Power
  • Shell
  • Toronto Hydro

How can we help_hand help you?