End uncertainty and transform your business with confidence
Digital transformation brings many business benefits. It also brings questions — like how, when and where to start?
The Challenge
There’s a better way to do things, but change means risk.
It’s easy to resist change when the reputational stakes are high and you’re not sure which direction to choose. But with disruptive competition on the rise, the need to be more efficient and customer-focused has never been greater.
Our recommendations
See the big picture
Gain objective insights through research to understand your space, your competitors and what your customers need most.
Recommendation 01
Our recommendations
Take steps, then leaps
Bring predictability and a manageable pace through a stepped, systematic approach that guarantees momentum without too much change at once.
Recommendation 02
Our recommendations
Use informed design
Apply research at the design phase to ensure interactions match your clients’ behaviours and your brand resonates emotionally.
Recommendation 03
Smart process and a strategic approach let you make real progress on change — incrementally — whether your goal is to streamline operations, reach out more effectively or improve your customer experiences.
Dan Iaboni
Principal Experience Architect, Akendi
Finance & Insurance clients we've helped
Finance & Insurance clients
we’ve helped
Aviva
Blueshore Financial
CIBC
Credit Suisse
Cybersource - VISA
Goeasy
Insurance Institute of Canada
Interac
RBC
Worldbank
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