End uncertainty and transform your business with confidence
Digital transformation brings many business benefits. It also brings questions — like how, when and where to start?
There’s a better way to do things, but change means risk.
It’s easy to resist change when the reputational stakes are high and you’re not sure which direction to choose. But with disruptive competition on the rise, the need to be more efficient and customer-focused has never been greater.
See the big picture
Gain objective insights through research to understand your space, your competitors and what your customers need most.
Take steps, then leaps
Bring predictability and a manageable pace through a stepped, systematic approach that guarantees momentum without too much change at once.
Use informed design
Apply research at the design phase to ensure interactions match your clients’ behaviours and your brand resonates emotionally.
Smart process and a strategic approach let you make real progress on change — incrementally — whether your goal is to streamline operations, reach out more effectively or improve your customer experiences.
Principal Experience Architect, Akendi
Persona Research & Journey Mapping
Employee Experience Journey Mapping
The Changing Association Experience
By Dominira Saul
What does an association for medical professionals have in common with an Internet domain name registration authority? Both have members and seek to provide the services offered to their members...
Royal Bank of Canada – RBC
Web Strategy, User Research, UX Design & Usability Testing
Projects for financeView projects
Finance & Insurance clients we've helped
Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.