BE RESPONSIVE AND RESPONSIBLE
THE CHALLENGE
Organizational complexity holds back service improvements
Bureaucratic structures, strict regulations and public accountability make it tough for governments and public service providers to improve the ways they support citizens and deliver services. But change is essential if you want to keep pace with people’s changing lives.
OUR RECOMMENDATIONS
1
SEE ALL CITIZENS
Gain insight into what citizens want and need so you can provide a service experience that’s easy, efficient and tailored to them.
OUR RECOMMENDATIONS
2
BE PURPOSEFUL
Connect with your organization’s purpose and create a roadmap for change that will help achieve your most important goals.
OUR RECOMMENDATIONS
3
GET THINGS DONE
Rely on proven design processes to build momentum, implement effectively and strengthen your bonds with the citizens you serve.
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