Government UX Research, UX Design, Toronto, Ottawa, Canada

Work

Government

GOVERNMENT UX:
RESPONSIVE AND RESPONSIBLE

Today's citizens expect fast, convenient, and personalized service. Elevate the experience you deliver, ensuring responsiveness at every step.

THE CHALLENGE

Organizational complexity slows down service improvements

Elaborate structures, strict regulations, and public accountability challenge governments and public service providers in enhancing citizen support and service delivery. Embracing change is essential to keep pace with people's evolving lives.

OUR RECOMMENDATIONS

1 AI-DRIVEN PERSONALIZATION

Apply AI on platforms for personalized recommendations, helping citizens quickly find relevant services and updates.

OUR RECOMMENDATIONS

2 STREAMLINED AUTHENTICATION

Streamline access with unified digital identities, simplifying logins and enhancing security through multi-factor authentication.

OUR RECOMMENDATIONS

3 PROACTIVE ASSISTANCE

Advanced assistants that offer real-time support for tasks like form submissions and tracking while reducing wait times.

Procurement Vehicles

Akendi is pre-qualified to support your initiative. If you are a Canadian government department looking to procure UX services, various options are available. Choosing the right vehicle and tailoring your request to meet the requirements can increase your chances of success.

Sole Source

If the contract value is under CAD$40,000 for the federal government and CAD$30,300 for the Ontario government, we may be able to work together immediately. Contact us to talk about options to engage under this model.

ProServices

Akendi is qualified under the Government of Canada ProServices supply arrangement. The contract limit for ProServices is CAD$100,000 inclusive of taxes. Akendi is qualified under Information Technology for Application Services, Business Services, and Project Management services.

TBIPS

Akendi is qualified under the Government of Canada Task-Based Informatics Professional Services (TBIPS) procurement supply arrangement. TBIPS is a flexible program used to acquire IT professional services and is typically used for work contracts for one or more consultants in specific roles or for projects with defined deliverables. Akendi is qualified under the Application Services, Business Services, and Project Management services.

Learning, Training, Research & Evaluation Services

Akendi is qualified under the Learning, Training, Research, and Evaluation Services for the Ontario Public Service (OPS) procurement supply arrangement. Akendi is qualified under the Career Management, Innovation, and Research Services for Research Impacts streams.

Everything in government must revolve around enhancing citizen experiences.

TEDDE VAN GELDEREN President, Akendi

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City Website Strategy, User Research & Web UX Design

Grey County

Tourist Web UX Design

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