Be responsive and responsible
Citizens today expect fast, convenient, personalized service. Improve the experience you deliver — with full accountability.
Organizational complexity holds back service improvements
Bureaucratic structures, strict regulations and public accountability make it tough for governments and public service providers to improve the ways they support citizens and deliver services. But change is essential if you want to keep pace with people’s changing lives.
See your citizens clearly
Gain insight into what citizens want and need so you can provide a service experience that’s easy, efficient and tailored to their preferences.
Connect with your organization’s purpose and create a roadmap for change that will help achieve your most important goals.
Get things done
Rely on proven design processes to build momentum, implement effectively and strengthen your bonds with the citizens you serve.
Everything in government needs to centre on citizen experiences.
Tedde van Gelderen
Strategy, User Research & Web UX Design
Ontario Centres of Excellence
User Research & Web UX Design
The Changing Association Experience
By Dominira Saul
What does an association for medical professionals have in common with an Internet domain name registration authority? Both have members and seek to provide the services offered to their members...
Responsive Web Experience Design
Web UX Design
Projects for governmentView projects
Government clients we've helped
Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.