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Design Operations Consulting

Build a mature design team focused on delivering exceptional experiences.

The experience that your design team delivers to customers and users unfolds over time. Through our digital design ops consulting and change management program, we help your organization advance its research and UX design operations, processes and culture, optimizing the delivery of exceptional experiences. Again and again.

Akendi change management in user experience design

OPTIMIZING DELIVERY

  • Ensure that teams reach excellence in design and research operations
  • Improve UX design ops processes, systems, and metrics
  • Embed a culture of experience thinking and doing

Ready for a free consultation?

+1 416.855.3367 (CAN)

contact@akendi.com

What you get

  • Clear improvements to your design operations with measurable benchmarks for comparison
  • Effective communication of experience design processes, and a roadmap for change for sharing within your organization
  • A comprehensive view of your design ops, taking into account your design maturity, structures, processes, systems, and skills required to achieve lasting change
  • Transparency and accountability through measurement and reporting on the impact of your design ops optimization
  • A true design ops partner – we’re with you from initial understanding and strategic planning through the entire optimization process
Akendi

How we do it

  • Work with key stakeholders to understand the organizational strategy and vision, as well as the goals of your UX design ops optimization.
  • Review the current fabric of experiences and journeys that various audiences have – teams, pods, other employees and business partners.
  • Audit the maturity of your current processes, governance, supporting systems and resources involved in creating experiences.
  • Develop a strategic UX roadmap for design ops with measures of success, budgets, training and coaching.
  • Provide ongoing maturity monitoring and support through tactical consulting projects, yearly reporting, and regular auditing of experience delivery.
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What you get

Benefit from our well established Experience Thinking framework that ensures we deliver the right strategic and tactical support. You’ll get:

Benefit from our well established Experience Thinking framework that ensures we deliver the right strategic and tactical support. You’ll get:

  • Clear improvements to your design operations with measurable benchmarks for comparison
  • Effective communication of experience design processes, and a roadmap for change for sharing within your organization
  • A comprehensive view of your design ops, taking into account your design maturity, structures, processes, systems, and skills required to achieve lasting change
  • Transparency and accountability through measurement and reporting on the impact of your design ops optimization
  • A true design ops partner – we’re with you from initial understanding and strategic planning through the entire optimization process

Learn More?

Contact us here

Explore other digital transformation services

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Augmentation
Customer Journey MappingCX Journey
Mapping
custom ux trainingWorkshops
& Training
customer personasService
Design

Learn More?

Contact us here


Clients we've helped with experience strategy

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Clients we've helped with Experience Strategy

Telecom

Telus

ARM

Rogers

Ooredoo

Finance & Insurance

Interac

RBC

CIBC

Aviva

Government & Public Service

Natural Resources Canada

Library of Parliament

York Region

Atlantic Lottery Corporation

City of Edmonton

Healthcare

Humanware

YMCA

XSensor


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.