Ensure your website continues to fulfill its mission over the long term.
Successful websites help users quickly and easily find the information that’s relevant to them. Over time, that focus can be lost – but a web governance framework keeps users at the front and centre. We’ll work with you to develop and implement a web governance policy.
What procedures should we establish to maintain a user-focused site?
What content management workflows do we need?
How can we keep all content authors focused on the site’s users?
How we do it Timing: 2 - 4 weeks
Facilitate stakeholder workshops to identify the governance objectives, vision, mission, and strategy.
Capture and review the current governance process, roles, responsibilities, and interested parties.
Develop a RACI web governance structure – including roles, permissions, workflows, procedures, and success metrics.
Pilot the draft structure with users and a specific project, then iterate the new framework as required.
Work with your organization to plan the implementation, roll-out, and adoption of the new web governance plan.
What you get
With our robust Experience Thinking™ framework to web governance, you’ll get:
Captured website mission, vision, values and objectives to guide the change management.
A web governance gap analysis tailored to your organization.
A pragmatic governance framework that keeps the site’s users and user needs at the forefront.
A scalable strategy for website governance that will adjust and evolve with the organization.
Our Experience Thinking™ process underpins every
project we undertake. It recognizes users and stakeholders
as critical contributors to the design cycle. The result is
powerful insights and intuitive design solutions that meet
real users' and customers' needs.
Akendi is an Experience Thinking™ innovation firm in digital user experience. We are web governance consulting specialists for companies and organizations. Working in Toronto, Montreal and Ottawa, Canada.