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Web Usability Testing

Uncover and improve what users experience

A web user experience that is truly effective for users can increase uptake, reduce abandonment, improve brand recognition, and minimize support calls. We will test your site with our website usability testing approach to give you confidence and direction as you launch or re-launch your website.

Akendi web usability testing

experiences validated

  • Is your website easy to use and easy to navigate?
  • Will users easily find information and complete their user journeys?
  • Will visitors enjoy the website, trust the brand, and recommend to others?

Ready for a free consultation?

+1 416.855.3367 (CAN)

contact@akendi.com

What you get

  • A full analysis of the quantitative and qualitative test data.
  • The root causes of each usability issue found and the usability best practices to follow.
  • Practical, prioritized design recommendations for web usability improvements.
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How we do it

  • Consult with your stakeholders to understand needs, goals, and challenges for the web usability testing study.
  • Create the test protocol and determine the research metrics, recruit participants, and conduct the test session with each participant.
  • Provide an analysis of the test results that is clear, actionable for designers, and easy to communicate to others stakeholders in your organization.
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What you get

You’ll receive a comprehensive web usability testing report. It will assess the quality of your web experience in the hands of users, and will include:

You’ll receive a comprehensive web usability testing report. It will assess the quality of your web experience in the hands of users, and will include:

  • A full analysis of the quantitative and qualitative test data.
  • The root causes of each usability issue found and the usability best practices to follow.
  • Practical, prioritized design recommendations for web usability improvements.

Clients we've helped with experience testing

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Clients we've helped with Experience Testing

Telecom

Clear-Com

Fido

Koodo

Rogers

Telus

Finance & Insurance

Aviva

CIBC

Interac

RBC

Government & Public Service

Atlantic Lottery Corporation

Canada Revenue Agency

City of Edmonton

Natural Resources Canada

York Region

Healthcare

Canadian Digestive Health Foundation

Health Canada

HRSDC

YMCA


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.