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UX Research

Optimize the digital user experience by capturing user needs and goals.

A digital ux is only successful for those who use it, well. Let’s understand your users' needs and goals through our ux research. We will work closely with your design team to provide specific user insights that are actionable during experience design and development.

Akendi user experience ux research

UX research

  • Who are our users and what are their goals?
  • What are our digital product users’ characteristics and behaviours?
  • What are the context of use and user journeys?

Ready for a free consultation?

+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • An indepth ux research report that captures the user experience research findings in an engaging form that can be shared throughout your organization.
  • The report will be a reference to keep users top-of-mind during planning, design, and development of your digital product UX.
  • Clarity on who your digital product’s users are and what they need to be successful in using your digital solution.
  • Validation of assumptions about digital users; clarity on their tasks, their journeys; and new insights into opportunities to delight them.
Akendi

How we do it

  • Starting with discovery workshops, we’ll work closely with your team, stakeholders, and staff to understand what they know about your digital product’s users.
  • We’ll conduct ux research to gather qualitative and quantitative data about your users. This may include survey research, interviews, ethnographic research, focus groups, card sorting and analytics, and others.
  • We will present our user experience research findings in the form of a visualization that brings the users to life and focuses designers and developers around user needs.
Akendi user experience ux research agency Akendi user experience user research agency Akendi user experience ux researcher agency

What you get

You’ll benefit from our deep experience as the ux research agency. You’ll get:

You’ll benefit from our deep experience as the ux research agency. You’ll get:

  • An indepth ux research report that captures the user experience research findings in an engaging form that can be shared throughout your organization.
  • The report will be a reference to keep users top-of-mind during planning, design, and development of your digital product UX.
  • Clarity on who your digital product’s users are and what they need to be successful in using your digital solution.
  • Validation of assumptions about digital users; clarity on their tasks, their journeys; and new insights into opportunities to delight them.

Clients we've helped with ux research

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Clients we've helped with Experience Research

Telco

Blackberry

Telus

Rogers

Finance & Insurance

CRI Canada

Aviva

RBC

Government & Public Service

City of Edmonton

Government of Canada

NB Power

University of Toronto

Healthcare

Canadian Digestive Health Foundation

Health Canada

Humanware

MedAvail

Nuance

Ontario Medical Association


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.