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Usability Testing

Launch your new UX with confidence.

When a digital product is usable, it can increase sales, improve brand value, reduce customer attrition, and minimize support calls. We’ll work with your digital UX team to conduct usability tests that will provide confidence and direction throughout strategy, design and development.

Akendi usability testing

experiences validated

  • Is our user experience on the right track?
  • Is it easy for users to find information, use functionality, and complete top tasks?
  • What are the design areas for optimization and innovation?

Ready for a free consultation?

+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • A full analysis of the quantitative and qualitative usability test data
  • The root causes of each usability issue found
  • Practical, prioritized UX design recommendations for improvements
  • Identification of opportunities for innovation
Akendi

How we do it

  • Consult with your stakeholders and software UX team to understand testing goals for the project.
  • Develop the usability testing protocol and UX metrics, recruit participants, and conduct the tests sessions to validate the design.
  • We test a wide variety of experiences including: websites, intranets, mobile apps, software, legacy systems and (medical) hardware devices.
  • Analyze the test results and make design recommendations that are clear, actionable, and easy to communicate to others.
Akendi usability testing Akendi usability testing services Akendi usability testing

What you get

You’ll receive a thorough yet engaging usability testing report. It will validate your digital product’s performance in the hands of users, and will include:

You’ll receive a thorough yet engaging usability testing report. It will validate your digital product’s performance in the hands of users, and will include:

  • A full analysis of the quantitative and qualitative usability test data
  • The root causes of each usability issue found
  • Practical, prioritized UX design recommendations for improvements
  • Identification of opportunities for innovation

Learn more?

Download and share with your team.

Explore more experience testing

Akendi intranet usability testingIntranet
Testing
Akendi web usability testingWeb
Testing
Akendi service experience testingService
Testing
Akendi mobile experience testingMobile
Testing

Learn more?

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Clients we've helped with experience testing

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Clients we've helped with Experience Testing

Telecom

Clear-Com

Fido

Koodo

Rogers

Telus

Finance & Insurance

Aviva

CIBC

Interac

RBC

Government & Public Service

Atlantic Lottery Corporation

Canada Revenue Agency

City of Edmonton

Natural Resources Canada

York Region

Healthcare

Canadian Digestive Health Foundation

Health Canada

HRSDC

YMCA


Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.