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Usability Testing

Launch your new UX with confidence.

When a digital product is usable, it can increase sales, improve brand value, reduce customer attrition, and minimize support calls. We’ll work with your digital UX team to conduct usability testing that will provide confidence and direction throughout strategy, design and development.

Akendi usability testing

experiences validated

  • Is our product experience on the right track?
  • Is it easy for users to find information, use functionality, and complete tasks?
  • What are the priority areas for optimization and innovation?

How we do it Timing: 2 - 4 weeks

  • Consult with your stakeholders and software UX team to understand needs and goals for this usability testing project.
  • Develop the usability testing protocol and metrics, recruit participants, and conduct the tests sessions periodically throughout the design and development process.
  • We can test a wide variety of experiences including: websites, intranets, mobile apps, software, legacy systems and (medical) hardware devices.
  • Analyze the test results and make design recommendations that are clear, actionable, and easy to communicate to others.
Akendi usability testing Akendi usability testing Akendi usability testing

What you get

You’ll receive a thorough yet engaging usability testing report. It will validate your digital product’s performance in the hands of users, and will include:

  • A full analysis of the quantitative and qualitative usability test data
  • The root causes of each usability issue found
  • Practical, prioritized UX design recommendations for improvements
  • Identification of opportunities for innovation

Learn more?

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Explore more experience testing

Akendi intranet usability testingIntranet
Akendi web usability testingWeb
Akendi service experience testingService
Akendi mobile experience testingMobile

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Clients we've helped with experience testing

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Clients we've helped with Experience Testing





Finance & Insurance




Government & Public Service


Treasury Board of Canada

York Region

Atlantic Lottery Corporation


Health Canada



Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.