— Get in touch with us

Design Ops Consulting

Create a mature design team focused on delivering exceptional experiences.

The experience that your design team delivers to customers and users unfolds over time. Through our consulting and change management program in digital design ops, we help your organization optimize its research and ux design operations, processes and culture towards delivering exceptional experiences. Again and again.

Akendi change management in user experience design

Driving innovation

  • Ensure that teams reach excellence in design & research operations
  • Effective UX design ops processes, systems, and metrics
  • Embrace a culture of experience thinkers and doers

Ready for a free consultation?

+1 416.855.3367 (CAN)

contact@akendi.com

What you get

  • Clear improvements of your design ops with measurable benchmarks for comparison.
  • Powerful communication of the experience design processes, and a roadmap for change which can be shared throughout the organization.
  • A comprehensive, big-picture view of the design ops in your organization that takes into account your design maturity, structures, processes, systems, and skills required to achieve lasting change.
  • Transparency and accountability through measurement and reporting on the impact of the design ops optimization initiative.
  • A true partner in Design Ops – we’re with you from initial understanding and strategic planning through the entire optimization process.
Akendi

How we do it

  • Work with key stakeholders to understand the organizational strategy and vision, as well as the goals of the UX design ops optimizations.
  • Audit the current fabric of experiences and journeys that various audiences have – teams, pods, other employees and business partners.
  • Audit maturity of current processes, governance, supporting systems and resources involved in creating experiences.
  • Develop a strategic UX roadmap for design ops with measures of success, budgets, training and coaching.
  • Provide ongoing maturity monitoring through tactical consulting projects, yearly reporting and auditing of the experience delivery.
Akendi UX management in user experience design Akendi UX maturity audit in user experience design Akendi design change management in user experience design ops consulting

What you get

You’ll benefit from our well established Experience Thinking framework that ensures we deliver the right strategic and tactical support. You’ll get:

You’ll benefit from our well established Experience Thinking framework that ensures we deliver the right strategic and tactical support. You’ll get:

  • Clear improvements of your design ops with measurable benchmarks for comparison.
  • Powerful communication of the experience design processes, and a roadmap for change which can be shared throughout the organization.
  • A comprehensive, big-picture view of the design ops in your organization that takes into account your design maturity, structures, processes, systems, and skills required to achieve lasting change.
  • Transparency and accountability through measurement and reporting on the impact of the design ops optimization initiative.
  • A true partner in Design Ops – we’re with you from initial understanding and strategic planning through the entire optimization process.

Almost ready?

Download and share this sheet with your team…

Explore other experience transformation services

Virtual design teamVirtual
Design Team
Customer Journey MappingCX Journey
Mapping
custom ux trainingWorkshops
& Training
customer personasService
Design

Almost ready?

Download and share this sheet with your team…


Clients we've helped with experience strategy

View all clients


Clients we've helped with Experience Strategy

Telecom

Telus

ARM

Rogers

Ooredoo

Finance & Insurance

Interac

RBC

CIBC

Aviva

Government & Public Service

Natural Resources Canada

Library of Parliament

York Region

Atlantic Lottery Corporation

City of Edmonton

Healthcare

Humanware

YMCA

XSensor


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.