Change Management in Design Ops Services

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Change Management
in Design Ops

Create a mature team culture focused on delivering exceptional experiences.

The experience that your team delivers customers and users unfolds over time. Through our change management program in digital design ops, we help your organization optimize its research and design processes, culture, and operations toward delivering exceptional experiences. Again and again.

Akendi change management in user experience design

Driving innovation

  • Ensure that teams reach excellence in design & research operations
  • Effective processes, systems, and procedures
  • Embrace a culture of experience thinkers and doers

Ready for a free consultation?

+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • Clear insights into the current customer-user-service-product experience, and measurable benchmarks for improvement.
  • Powerful visualizations of the experience design processes, and a visual roadmap for change and progress which can be shared throughout the organization.
  • A comprehensive, big-picture view of Change Management in UX that takes into account the organizational design maturity, structures, processes, procedures, systems, and knowledge required to achieve lasting change.
  • Transparency and accountability through measurement and reporting on the impact of the change management initiative.
  • A true partner in Change Management in UX – we’re with you from initial research and strategic planning through the entire change management process.
  • Take the Experience Thinking Self-Assessment to gauge your organization’s experience design maturity.
Akendi

How we do it

  • Work with key stakeholders to understand the organizational strategy and vision, as well as the goals of the Change Management in UX Design initiative.
  • Audit the current fabric of experiences and journeys that various audiences have – customers, users, employees and business partners.
  • Audit maturity of current processes, governance, supporting systems and resources involved in creating experiences.
  • Develop a strategic UX transformation roadmap with measures of success, timeline, budgets, training, and coaching.
  • Provide ongoing maturity monitoring through tactical consulting projects, yearly reporting and auditing of the experience delivery.
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What you get

You’ll benefit from our well established Experience Thinking framework that ensures we deliver the right strategic and tactical support throughout the process. You’ll get:

You’ll benefit from our well established Experience Thinking framework that ensures we deliver the right strategic and tactical support throughout the process. You’ll get:

  • Clear insights into the current customer-user-service-product experience, and measurable benchmarks for improvement.
  • Powerful visualizations of the experience design processes, and a visual roadmap for change and progress which can be shared throughout the organization.
  • A comprehensive, big-picture view of Change Management in UX that takes into account the organizational design maturity, structures, processes, procedures, systems, and knowledge required to achieve lasting change.
  • Transparency and accountability through measurement and reporting on the impact of the change management initiative.
  • A true partner in Change Management in UX – we’re with you from initial research and strategic planning through the entire change management process.
  • Take the Experience Thinking Self-Assessment to gauge your organization’s experience design maturity.

Almost ready?

Download and share this sheet with your team…

Explore other experience transformation services

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Customer Journey MappingCX Journey
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& Training
customer personasService
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Almost ready?

Download and share this sheet with your team…


Clients we've helped with experience strategy

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Clients we've helped with Experience Strategy

Telecom

Telus

ARM

Rogers

Ooredoo

Finance & Insurance

Interac

RBC

CIBC

Aviva

Government & Public Service

Natural Resources Canada

Library of Parliament

York Region

Atlantic Lottery Corporation

City of Edmonton

Healthcare

Humanware

YMCA

XSensor


Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.