AI UX Testing
Launch your AI UX with confidence, increase uptake, and reduce support calls.
A usable AI experience can increase productivity and collaboration, delight users, and minimize support calls. We will work with you to conduct AI usability testing that gives you confidence and direction as you design or re-design your AI experience.
questions answered
- Is our AI easy to use? Can our users easily find information, navigate, and complete tasks?
- Are their issues that would prevent adoption of the AI? Do users trust the results?
- Do users feel the AI “works with them”? Will users enjoy it?
Ready for a free consultation?
+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- A full analysis of the quantitative and qualitative test data
- The root causes of each usability issue found
- Practical, prioritized design recommendations to improve the AI user experience
How we do it
- We consult with your business stakeholders to understand project needs and AI test goals for the usability testing study.
- We develop the test protocol, recruit participants, and conduct the AI usability test sessions. This includes individual test sessions where we observe the user completing relevant scenarios using the AI tools.
- We will analyze the test results and make them clear, actionable, and easy to communicate to other stakeholders.
What you get
You’ll receive a comprehensive AI usability testing report. It will validate your AI experience performance in the hands of real users, and will include:
You’ll receive a comprehensive AI usability testing report. It will validate your AI experience performance in the hands of real users, and will include:
- A full analysis of the quantitative and qualitative test data
- The root causes of each usability issue found
- Practical, prioritized design recommendations to improve the AI user experience
UX Testing
Usability
UI UX
Service
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Clients we've helped with Experience Testing
Clear-Com
Fido
Koodo
Rogers
Telus
Finance & InsuranceAviva
CIBC
Interac
RBC
Government & Public ServiceAtlantic Lottery Corporation
Canada Revenue Agency
City of Edmonton
Natural Resources Canada
York Region
HealthcareCanadian Digestive Health Foundation
Health Canada
HRSDC
YMCA
