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Chatbot UX Design

Design AI based chatbots that meet user’s expectations and businesses needs

Designing the “happy path” for a chatbot conversation is simple. We all know how an easy human conversation goes. The challenge with chatbots design is that a user can say or type virtually anything. And you have to be able to respond to that with a finite amount of resources. Our designs deliver to the best time and place for chatbots and avoid when they likely won’t help your business efficiency or customer experiences.

Akendi chatbot ux design

Experiences Delivered

  • Chatbot experiences that are efficient and intuitive for your users.
  • Design conversation architectures that increase business effectiveness.
  • Chatbot UX designs that deliver excellent UX journeys for customers.

Ready for a free consultation?

+1 416.588.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • A collaborative, iterative design process that engages stakeholders along the way
  • A chatbot product experience that matches business, users’ needs and exceeds their expectations
  • A product that gives users a positive brand impression through a successful experience.
Akendi

How we do it

  • Create logic flows, experience maps processes and journeys.
  • Integrate the chatbot experience into the rest of your digital experience and services.
  • Test the experience with representative users and data.
  • We bring it all together with your brand to create a fully realized, chatbot experience.
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What you get

With our evidence-based, user-oriented approach to chatbot UX design, you’ll get:

With our evidence-based, user-oriented approach to chatbot UX design, you’ll get:

  • A collaborative, iterative design process that engages stakeholders along the way
  • A chatbot product experience that matches business, users’ needs and exceeds their expectations
  • A product that gives users a positive brand impression through a successful experience.

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Clients we've helped with experience design

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Clients we've helped with Experience Design

Telecom

Telus

Clear-Com

Fido

Koodo

Rogers

Finance & Insurance

Aviva

Blueshore Financial

CIBC

Credit Suisse

Insurance Institute of Canada

Interac

RBC

Worldbank

Associations

Alberta Motor Association

Canadian Real Estate Association

College of Registered Nurses of Manitoba

Municipal Information Systems Association

Ontario Medical Association

Ontario Real Estate Association

Young Presidents' Organization

YMCA

Government & Public Service

Government of Canada

City of Edmonton

Lakehead University

FortisBC

NB Power

Healthcare

Canadian Partnership Against Cancer

Ecobee

Eliza

Health Canada

Humanware

MedAvail

Nuance

Ontario Medical Association

XSensor


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.