Service Design Sprint
Empathy based design to deliver lasting value, customer loyalty and satisfaction.
In rapid cycles, design a customer focused service made of connected set of experiences. They encompass brand, products and content. Together, our Service Design Sprints will deliver streamlined experiences and the confidence in what makes your service offering a relevant, consistent, and enjoyable experience.
Experiences defined
- Service design that reduces friction at each experience point.
- Service experiences that thoroughly support how users interact with you.
- Adapted 1 and 2-week sprints that give your team accelerated design cycles.
Ready for a free consultation?
+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- A collaborative service design sprint approach that ensures a focus on the critical experiences.
- A tailored service design sprint that works well with your design teams.
- Better service design opportunities that will engage customers with your brand through experiences that minimize friction.
How we do it
- Plan, envion and map the service design challenges: discover key business, customer and user needs, capture the known service experience journeys, and leverage empathy to keep the customer front and center.
- Explore service experiences opportunities while using diverging and converging design techniques and rapid prototyping to discover critical opportunities for success.
- Work together to prioritize the options while keeping a balance between business and customer goals. Land on a promising list of experience options that will provide a real step forward.
- Bring it all together through first-hand observation of your customers and users as they interact with the most promising experiences. Advance with key insights and practical designs.
What you get
With our evidence-based, human-oriented approach to service design sprints, you will get:
With our evidence-based, human-oriented approach to service design sprints, you will get:
- A collaborative service design sprint approach that ensures a focus on the critical experiences.
- A tailored service design sprint that works well with your design teams.
- Better service design opportunities that will engage customers with your brand through experiences that minimize friction.
Planning
Research
Design
Prototyping
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Clients we've helped with Experience Design
Telus
Clear-Com
Fido
Koodo
Rogers
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Insurance Institute of Canada
Interac
RBC
Worldbank
AssociationsAlberta Motor Association
Canadian Real Estate Association
College of Registered Nurses of Manitoba
Municipal Information Systems Association
Ontario Medical Association
Ontario Real Estate Association
Young Presidents' Organization
YMCA
Government & Public ServiceGovernment of Canada
City of Edmonton
Lakehead University
FortisBC
NB Power
HealthcareCanadian Partnership Against Cancer
Ecobee
Eliza
Health Canada
Humanware
MedAvail
Nuance
Ontario Medical Association
XSensor
