Customer Journey Mapping Sprint Services

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Agile UX Customer Journey Mapping Sprint

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Customer Journey Mapping Sprint

Capture what your customers do and think as they engage with the experience.

It can be a challenging to really understand how a customer thinks, behaves, and feels while onboarding and using your products, especially if the customer journey includes many interconnected but spread out customer experiences. We use journey mapping sprints with the latest research methods to give you precisely that insight!

Akendi customer journey mapping sprint research

experience strategy

  • What behaviour do customers have when they engage with us?
  • What is the real customer experience with our end-to-end product journey?
  • How do our own business goals align with the actual customer experience?

Ready for a free consultation?

+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • Rich learning sprints through our interactive workshops, analysis and focused conversations.
  • A customized visualization of the customers actual experience, their various journeys and pathways, to share throughout your organization.
  • Clarity on who your customers are, how they think, and what they need to achieve their goals.
  • Validation of assumptions about customers, and insights into ways you can surprise and delight them with your experience.
Akendi

How we do it

  • We begin with collaborative sessions with your stakeholders to capture in-house knowledge about your product experience and customers.
  • We will learn from the current customer engagement through research methods including interviews, shadowing, mystery shopping, and other contextual and ethnographic research techniques.
  • In our rapid 2-day to 2-week journey mapping sprints, we will analyze the findings and inform our actionable customer journeys that empower you to intentionally design and optimize the customer experience.
  • Through customer experience journey mapping, we capture and visualize the key journeys that customers segments take as they interact and onboard with you.
Akendi customer journey mapping sprints Akendi customer journey mapping research sprint Akendi customer journey map research sprint

What you get

With our deep expertise in journey mapping research sprints, we will hit the ground running with an established process and tools. You will get:

With our deep expertise in journey mapping research sprints, we will hit the ground running with an established process and tools. You will get:

  • Rich learning sprints through our interactive workshops, analysis and focused conversations.
  • A customized visualization of the customers actual experience, their various journeys and pathways, to share throughout your organization.
  • Clarity on who your customers are, how they think, and what they need to achieve their goals.
  • Validation of assumptions about customers, and insights into ways you can surprise and delight them with your experience.

Clients we've helped with experience research

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Clients we've helped with Experience Research

Telco

Blackberry

Telus

Rogers

Finance & Insurance

CRI Canada

Aviva

RBC

Government & Public Service

City of Edmonton

Government of Canada

NB Power

University of Toronto

Healthcare

Canadian Digestive Health Foundation

Health Canada

Humanware

MedAvail

Nuance

Ontario Medical Association


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.