Remarkable experiences are the result of intentionally directed product & service innovation efforts in human-centred Innovation, Strategy, Research, Design, Testing, and Construction.
The Experience Thinking framework reflects our unique, collaborative culture of problem solving with real user involvement. In practice, the Experience Thinking framework forms the foundation of our product & service design process and enables us to apply deep insights that lead to innovative and impactful experiences.
Our product & service innovation process is driven by early customer & user research and testing throughout the experience design.
Successful product innovation helps to future proof your next idea and enables exciting outcomes.
Our innovation process begins with exploration and ideation. We scout out the opportunities, identify the big idea, see it in action, and map the experience to provide guidance amongst endless possibilities.
Narrowing the possibilities, we build a framework through scenario sketching, concept generation and exploring experiences. We help you answer the question of value and determine viability.
As the direction of innovation takes shape, concept incubation makes the idea tangible. We help you choose which concepts go forward and define what success would look like.
Research & Testing
A great experience strategy successfully integrates the goals of business, tech, customers and users.
We conduct strategy and stakeholder workshops combined with field research to get to the core of your organisation’s internal goals and vision to what the intended experience thinking should be.
Through competitive analysis, concept exploration and customer persona development, we identify expectations, needs and desires for the customer experience.
Through appropriate ethnographic user research, journey mapping and usage analysis, we capture the user experience journeys and identify design opportunities for the experience.
Uncovering hidden needs and desires de-risks product & service experiences.
We apply a range of experience research techniques and tools to identify requirements for robust customer experiences and engaging user experiences.
A great strategy successfully integrates the goals of business, customers and users.
Akendi applies user- centred design principles to ensure your products are useable, useful and a joy to interact with.
Design must also deliver an experience that's usable, useful and enjoyable.
As the direction of the desired experience takes form Akendi works to match the functions, hierarchy and content to the tasks and usage scenarios.
We create a structure and navigation schematic for each content and function area. The interaction design is usually captured in wireframes, prototype mockups and storyboards.
The visual design stage creates an emotional connection through visual treatments, colour, typography and other elements that complete and enhance the experience.
Research & Testing
A community of users who love it. Testing provides the insight you need to make it happen.
We will work with you closely to tailor our Usability Testing process to your specific type of product or service and stage of development.
We help innovate through design, leveraging technology to create remarkable experiences and new opportunities for growth.
Akendi seeks greater insight through testing to ensure your product or service meets key performance indicators.
We work shoulder-to-shoulder with your team every step of the way.
Based on the final design, we specify the final user experience, in the form of design patterns, standards and detailed design documents.
Throughout construction, engineering, coding and manufacturing, we support the development of products, software and mobile apps with ongoing review support and usability testing.
When the new product or service experience is released to market, we validate its success based on established key performance indicators and out-of-box experience testing.
Together we discover and define your brand promise, then we deliver to your brand promise.
Whether simple or complex, no experience point is overlooked in our product experience design.
Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.