Focus FS brings digital technology into the industrial sector to minimize risk and gain performance insight. They knew the software could reach new heights of efficiency and engagement. Stakes were high considering the platform needs to work for users in lifesaving situations and preventative measures.
From beginning to end, the team at Akendi guided us through the process. We began by understanding the user experience, collaborated on design approaches, and evolved our whole brand.
Director, Product Management, Jordan Hopkins
User research resulting in a journey map uncovered a clear set of user personas who interact with the platform at varying degrees across experience points. We took a deep dive into the activities, context of use, and pain points to surface the opportunities for improvement. Through user interviews, we developed a deeper understanding of the behaviours and motivations that would ultimately inform our design approach.
We followed a collaborative and iterative design process from interaction to the visual design with usability testing validation inserted at early on.
The redesigned Focus FS platform has a highly streamlined and scalable modular interface bringing relevant details and insights to the forefront without getting in the way of the task flow. The resulting user experience supports people who work in dark spaces, such as mines, as well as typical office environments, creating a sense of calm control. Focus FS continues to seamlessly expand the system with this solid foundation.
Akendi is a human experience design firm, leveraging equal parts
experience research and creative design excellence. We provide
strategic insights and analysis about customer and user behaviour and
combine this knowledge with inspired design. The results enable
organizations to improve effectiveness, engage users and provide
remarkable customer experiences to their audiences.
Akendi is an Experience Thinking innovation firm in digital user experiences. We are UX specialists
consulting for companies and organizations. Located in Toronto and Ottawa, Canada as well as London and Cambridge, UK.