OUR APPROACH
What they got was the full range of Akendi services, all for the cost of a single contractor. While one colleague supported the CPC delivery team with design support and usability testing, other Akendians provided project management and visual design on an ad-hoc basis. The approach involved hitting the ground running in week 1, absorbing all prior research and agreeing on a test plan. Several rounds of formal and informal usability tests were conducted in the weeks that followed, with Akendi working closely with the development team to highlight problems, create solutions and implement changes to the architecture and interface.
Akendi was delighted to be able to contribute a full research report and strategic assets in the form of validated personas and journey maps. Should the tool be taken to production, these will form an excellent basis for future user-focused decision making.