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User Experience Testing

Identify improvement areas for best-in-class user experiences.

We conduct user experience testing to measure how users actually interact with your digital product or hardware product to diagnose weaknesses in the user experience and identify improvement areas for UX designs and innovations. User experience testing validates that not only your users can perform the tasks they need to do quickly and easily, but also identify any issues that arise that need to be resolved early in the design process.

FIND OPTIMIZATIONS WITH USER EXPERIENCE TESTING

In an always-on, always connected world, user experience testing helps you reach more customers and generate greater use by ensuring quick and easy access to the products, information and resources most important to them.

Test and iterate

User experience testing takes the guesswork out of the creation process. This technique answers these questions: can the user find what they are looking for, is it easy to locate? A joy to use? We help de-risk your design investment by validating design directions before they are finalized for product development.

Where to start

After consultation with key stakeholders to understand the user experience testing objectives, we develop a user experience test plan and testing protocol that the research will follow. We recruit end users, arrange test facilities, coordinate test sessions and record both quantitative and qualitative metrics and behavioural observations.

TIMING
The typical duration of user experience testing is 3-4 weeks.

HOW WE DO UX TESTING

Methods we typically use in user experience testing include:

  • Structured one-on-one sessions with users
  • Observing users as they attempt to complete tasks
  • Recording users’ interactions, keystrokes
  • Collect clicks, gaze & qualitative feedback
  • Remote User Experience Test sessions
  • User Experience Testing of hardware and mobile apps

What you get

We provide a comprehensive user experience testing report that includes analysis of participant data, observations, key strokes, which identifies the root causes of user experience issues.

We provide prioritized UX design recommendations for your user experience design improvements.

With UX testing, products can enjoy increased efficiencies, reduced costs, increased productivity, improved sales and a sustainable competitive advantage.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

Process Icon
Process Icon
Process Icon
Process Icon
Process Icon
Process Icon
  • Innovation
    Innovation explores big ideas and boils them down to enable exciting outcomes.

    - Opportunity Scouting
    - Experience Immersion
    - Concept Incubation
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - Product Strategy
    - Customer Needs
    - User Needs
  • Research
    Gain the insight you need to design it right the first time.

    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    More than aesthetics, design also looks at interaction, and use.

    - Information Architecture
    - Wireframes & Interaction Design
    - Graphic Design
  • Testing
    Testing provides the real feedback you need to make impactful changes.

    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS
Shaun Illingworth
Vice President

What experience are you creating?
Contact us to discuss your latest initiative

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
155
UX & Usability Testing Projects
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User Experience Testing in the Lab?

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Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testingexpertise all under one roof.

Our XT™ Process

Our Culture

Snacktime!

Our Friday lunch and lots of snacks fuel all our hard work and creativity.

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testing expertise all under one roof.

Our XT™ Process

Our Culture

"Remarkable product and service experiences meet real human needs."

Snacktime!

Our Friday lunch and lots of snacks fuel all our hard work and creativity.