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Usability Consulting

Reduce design time and costs: Usability test early and often.

Usability consulting delivers tangible solutions based on input from real end-users.

Usability Consulting Challenges

Our usability consulting expertise offers a goldmine of feedback from your end users that helps clarify where user expectations are not being met. Getting user feedback early in the process can ensure serious design flaws are flagged and fixed. What company wouldn’t want to avoid user complaints or even worse - abandonment? The cost of NOT getting user feedback can be costly. In usability research we consider it business critical. Accomplished through our Experience Thinking™ process, we intentionally direct efforts in product strategy, user research and experience design to deliver practical results.

“We have three staff taking calls to help users with our app – and it’s supposed to be self-serve!”

Customer Service Director,
Public Services

Usability Expert Review User Experience Testing

“My VP said I should fix our usability problem! How do I do this?”

Director,
Products & Services

Usability Testing Paper Prototype Testing Eye Tracking

“With the re-design of our app we want to bring the good things about it into the new application.”

VP,
Communications

User Experience Testing Usability Testing

WHAT IS USABILITY CONSULTING?

Usability consulting is a field of that helps companies and teams test design to ensure they become usable. Starting with the end user, we assess the current usability level. Through usability testing consulting we can determine if it is usable, if it is effective, and how much learning is involved to use it? These are critical questions that, when answered, can find exact pain points and offer solutions with major impact. By engaging in usability consulting you learn about your user’s expectations and how to meet or exceed them.

What we do

  • Test the user experience
  • Clear design recommendations
  • Prioritize experience fixes
  • Deeply understand the flow

Explore our usability services

Usability
Research

Uncover design flaws early through our heuristic evaluation.

Paper
Prototype
Testing

Gain valuable insight from end users with early prototypes of the user experience.

Eye
Tracking

See ‘through the eyes of your user’.

Usability
Testing

Pinpoint areas for usability design improvements & innovation.

User
Experience
testing

Diagnose flaws in the user experience and pinpoint design areas to improve.

Shaun Illingworth
Vice President

What experience are you creating?
Contact us to discuss your latest initiative

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
155
UX & Usability Testing Projects
View Our Portfolio

Hardware & Mobile Test?

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What our clients are saying

“Great seminar on intentional UX design. Akendi really knows what they are talking about”

D. Walker,
Philips Research

What we do

Whether digital or physical, we
answer the most critical questions
about your product:
Is it usable? Is it useful?
Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.

What we do

Whether digital or physical, we answer the most critical
questions about your product:
Is it usable? Is it useful? Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

Partners in your success
Successful design leverages the power of participatory user, client and customer research in a real-world context. The result is the creation of innovative products and services that people want, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.