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Service Design

The most successful services are born from understanding both customer wants and user needs.

We design and develop the right services.

Service Design Challenges

Successful service design is more than the intersection of what is desirable and what is viable. It’s more than being first to market; it’s about understanding the customer journey so deeply so it generates sustainable and repeatable business. What is the secret to successful service design? Truly understanding the needs of your customers and users. By starting with your customers, we ensure a strong connection to your business strategies. The result is a remarkable service experience that adds to the lifeblood of your offering.

“We’re not sure which service to innovate on. Can you help?”

VP, Product Management,
Technology Firm

Service Strategy Service Design Experience Mapping

“We’re hearing a lot about service design. Is this something we can use?”

VP, Sales,
SaaS Company

Service Design Experience Mapping Service Strategy

“We need to improve a particular service, but don’t know where to start?”

Product Marketer,
Mobility

Service Design Service Research Service Concept Testing

Why do some Services fail?

Whether it’s a new service or improving an existing one, there is a risk of failure. Understanding the customer journey can significantly reduce that risk by basing service experiences on a combination of user and customer research as well as sound service strategy. This approach results in service experiences that make sense.

What we do

  • Design service journeys
  • Identify service opportunities
  • Research service experiences
  • Deeply understand customers

Explore our service design services

Service
Strategy

Create the strategic SD blueprint to succeed.

Experience
Mapping

Holistically research your service experience.

Service
Research

Deep insights to identify customer goals and user needs.

Service
design

Deliver a remarkable service design for your customers.

Service
Experience
Testing

Identify key areas for service design improvements and innovations.

Shaun Illingworth
Vice President

What experience are you creating?
Contact us to discuss your latest initiative

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
94
Projects
in the
Tech Sector
View Our Portfolio

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What we do

Whether digital or physical, we
answer the most critical questions
about your product:
Is it usable? Is it useful?
Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.

What we do

Whether digital or physical, we answer the most critical
questions about your product:
Is it usable? Is it useful? Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

Partners in your success
Successful design leverages the power of participatory user, client and customer research in a real-world context. The result is the creation of innovative products and services that people want, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.