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Mobile User Research

Get to know your mobile users with mobile user research

We dig deep to identify and prioritize mobile users and their wants and needs, to learn what motivates them and to understand what tasks they need to perform on their mobile device. Our in-depth mobile user research, whether in-lab or in the field, delivers knowledge and insights from your actual mobile users that become the foundation for creating a remarkable mobile experience.

SUPPORT MOBILE USERS

To fully understand mobile user needs, goals and requirements, our mobile user research focuses on identifying the key tasks that users perform on their mobile devices and captures where, when and how the device is being used.

UNDERSTAND WHERE & HOW

Akendi strives to consistently engage and delight mobile app creators by understanding the rich mobile user scenarios that determine use. This deep insight ensures that designers will be able to create a positive user experience and de-risking the impact.

Where to start

We start by meeting with stakeholders to understand business and stakeholder requirements, the mobile product offering and to decide on the user research methodologies that would best apply to your situation – whether the goal is to gain new mobile insights or to validate internal thinking about current user behaviour and mobile usage.

MOBILE USER RESEARCH TIMING
The typical duration of mobile user research is 4-6 weeks.

how we do it

To obtain insight into mobile user behaviours and perceptions, we use a wide range of research techniques, including:

> User interviews

> Contextual inquiries

> Silent observation

> Ethnographic field research

what you get

Our mobile user research provides you concrete data and insights on which to base decisions about mobile design and features through an in-depth understanding of your user groups, their goals, task flows and context of use.

These insights can be delivered as:

> A comprehensive research report

> Storyboards, photographs & videos

> User Personas, scenarios and task outlines

Armed with this knowledge, you de-risk design ensuring it aligns with the intended experience, preventing the need for costly changes late in the development cycle or even post launch.

Case Studies

We have deep mobile user research experience in a range of industries.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

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Process Icon
  • Innovation
    Innovation explores big ideas and boils them down to enable exciting outcomes.

    - Opportunity Scouting
    - Experience Immersion
    - Concept Incubation
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - Product Strategy
    - Customer Needs
    - User Needs
  • Research
    Gain the insight you need to design it right the first time.

    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    More than aesthetics, design also looks at interaction, and use.

    - Information Architecture
    - Wireframes & Interaction Design
    - Graphic Design
  • Testing
    Testing provides the real feedback you need to make impactful changes.

    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS
Shaun Illingworth
Vice President

What experience are you creating?
Contact us to discuss your latest initiative

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
126
Experience Research Projects
View Our Portfolio

Mobile Usability Testing

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Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testingexpertise all under one roof.

Our XT™ Process

Our Culture

Snacktime!

Our Friday lunch and lots of snacks fuel all our hard work and creativity.

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testing expertise all under one roof.

Our XT™ Process

Our Culture

"Remarkable product and service experiences meet real human needs."

Snacktime!

Our Friday lunch and lots of snacks fuel all our hard work and creativity.