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Customer Experience Design

Create effective solutions for every customer touchpoint.

Designing better opportunities are the keystone to successful customer engagement.

Top 3 Customer Experience Challenges

No matter what challenges you face with your customers, we help deliver business results through designing better customer experiences. This is accomplished through our unique Experience Thinking approach and intentionally directed efforts in strategy, research and design.

“We talk about the ideal customer experience, but what direction will really differentiate us?”

CMO,
E-commerce

Experience Strategy Experience Mapping Packaging Design Service Design

“With so many great ideas for our next gen product,how do we know what our users will love?”

VP Products & Services,
Business Software

Participatory Design Customer Personas Customer Research Concept Testing

“We’re improving our online customer service, but maybe we should go farther. What can we do?”

Customer Service Manager,
Fortune 500 company

Corporate Identity Customer Communications Competitive Landscape Service Design

INCREASE CUSTOMER SATISFACTION

Remarkable customer experiences can promote loyalty and lead to long-term customer relationships – and revenue. We help create value by making the experience quicker, richer, and effortless, whether your customers are consumers or businesses. Through a unique combination of research, strategy and design, our approach results in a great Return on eXperience.

What we do

  • Simplify the purchasing process
  • Design Customer Experiences
  • Help people find what they want
  • Test the customer experience

Explore our Customer Experience services

Customer
Experience Strategy

Lead through innovative strategies to remarkable experiences.

Competitive
Landscape

Increase your market intelligence to innovate and differentiate.

Customer
Experience Mapping

Gain actionable insights to improve the customer experience journey.

Customer
Personas

Gain valuable insights to meet the wants & needs of your customers.

Customer
Research

Profit from strategic insights from voice of the customer research.

Focus
Groups

Obtain insights into customer beliefs, attitudes and perceptions.

Survey
Research

Leverage insights to drive business results.

Participatory Design

Drive innovation in design as seen ‘through the eyes of the customer’.

Customer Communications

Leverage the power of integrated communication.

Corporate
Identity

Express your corporate personality creatively, authentically and uniquely.

Packaging
Design

Influence buying behaviour with a powerful packaging experience.

Service
Design

Get the bigger picture to get better at delivering services.

Concept
Testing

Identify the concept that delivers and de-risk your investment.

Shaun Illingworth
Vice President

What experience are you creating?
Contact us to discuss your latest initiative

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
360
Projects
for over
150 Clients
View Our Portfolio

What our clients are saying

“This is the preliminary thinking and research that gives factual metrics to produce better design.”

Participant,
IA Research Training

UX Certified

Start: Feb 27, 2017 /
UX training courses & certification in Ottawa, Register Now

What we do

Whether digital or physical, we
answer the most critical questions
about your product:
Is it usable? Is it useful?
Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.

What we do

Whether digital or physical, we answer the most critical
questions about your product:
Is it usable? Is it useful? Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

Partners in your success
Successful design leverages the power of participatory user, client and customer research in a real-world context. The result is the creation of innovative products and services that people want, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.