Experience Thinking™
Akendi’s approach to delivering useful, usable and engaging experiences factors in user needs and behaviours through every step of the process.
Our intentionally directed efforts in user-centred strategy, research, design and testing lead to successful products and services.
Customer
Experience
Design
We create effective solutions for every customer touch point, resulting in a great Return on eXperience.
"We have great ideas to innovate our next product offering, can you help us choose what to focus on?"
Applications Engineer,Technology Firm
Websites&
Portals
To create effective websites, Akendi discovers user goals, business drivers and customer motivations.
Services
Competitive pressures. Ease-of-Use concerns.
Increasing service expectations.
We solve big challenges by delivering successful service designs and user experiences.
Software
User Experiences
We increase user enjoyment and efficiency by creating Software and SaaS applications that are easy to use.
"We have a new application we want to develop. Can you design if for us?"
Product Marketer,Mobility
Service
Design
Akendi creates holistic service experiences that deliver to your customer and user expectations.
"We’re losing sales. How can we boost our conversion rates?"
Marketing Analyst,Media & Communications
Usability
Consulting
Akendi de-risks your investment by identifying and fixing critical design flaws before launch.
Intranet &
Enterprise
We ensure the intranet experience for your employees and partners is a positive one from beginning to end.
Experience Thinking™
Akendi’s approach to delivering useful, usable and engaging experiences factors in user needs and behaviours through every step of the process.
Our intentionally directed efforts in user-centred strategy, research, design and testing lead to successful products and services.
Customer Experience
We create effective solutions for every customer touch point, resulting in a great Return on eXperience.
Through our proven Experience Thinking process, we design engaging and targeted interactions to set the stage for product success.
"We have some great ideas to innovate our next product offering, can you help us choose what to focus on?"
Applications Engineer,Technology Firm
Websites& Portals
To create effective websites, Akendi discovers user goals, business drivers and customer motivations.
Then we fuse our expertise in visual design and user experience to deliver successful outcomes.
Services
Competitive pressures. Ease-of-Use concerns.
Increasing service expectations.
We solve big challenges by delivering successful experiences.
Software UX Design
We increase user enjoyment and efficiency by creating Software and SaaS applications that are easy to use.
In addition to reduced strain on your product support, you'll keep your customers and users happy with a seamless software experience.
"We have a new application we want to develop. Can you design it for us?"
Product Marketer,Mobility
Service Design
Akendi creates holistic service experiences that deliver to customer and user expectations.
Deeply understand the service experience through experience mapping and immersive research techniques.
"We’re losing sales. How can we boost our conversion rates?"
Marketing Analyst,Media & Communications
Usability Consulting
Akendi de-risks your investment by identifying and fixing critical design flaws before launch.
The long-term impact is clear and compelling: reduced development time, budgets and increased customer satisfaction and loyalty.
User Experience Training
Akendi offers in-depth User Experience certification programs that help recognize your user experience research & design expertise in your organisation.
Intranets & Enterprise Portals
We ensure the intranet experience for your employees and partners is a positive one from beginning to end.
Whether you need to increase productivity or engage suppliers, we provide solutions to support your strategy.
"We have 3 staff taking calls to help people use our application – and it’s supposed to be self-serve."
Marketing Services Director,Public Services
UX Training & UX Certification
We offer training plus certification in user experience design & research.
"Our employees complain they can’t find anything on our Intranet."
Human Resources,Professional, Healthcare
UX Events
Take advantage of our events and UX webinars to learn about best practices, theory and applications.
"We’re hearing a lot about responsive design. Is it right for us?"
Chief Technology Director,Education
"We tried to design our mobile application ourselves and failed, can you help us?"
Software Engineer,Telecommunications Firm
Experience Thinking™
Akendi’s approach to delivering useful, usable and engaging experiences factors in user needs and behaviours through every step of the development process.
Our intentionally directed efforts in user-centred strategy, research, design and testing lead to successful products and services.
Customer Experience Design
We create effective solutions for every customer touch point, resulting in a great Return on eXperience.
Through our proven Experience Thinking process, we design engaging and targeted interactions to set the stage for product success.
Customer Experience Strategy »
Customer Experience Mapping »
Service Design »
View More »
"We have some great ideas to innovate our next product offering, can you help us choose what to focus on?"
Applications Engineer,Technology Firm
Websites & Portals
To create effective websites, Akendi discovers user goals, business drivers and customer motivations.
Then we fuse our expertise in visual design and user experience to deliver to your business goals.
Web Personas »
Interaction Design »
Website Design »
View More »
Services
Competitive pressures. Ease-of-Use concerns.
Increasing service expectations.
We solve big challenges by delivering remarkable experiences.
Software UX Design
We increase user enjoyment and efficiency by creating Software and SaaS applications that are easy to use.
In addition to reduced strain on your product support, you'll keep your customers and users happy with a seamless software experience.
User Personas »
User Research for Software, SaaS & Apps »
GUI Design »
View More »
"We have a new application we want to develop. Can you design if for us?"
Product Marketer,Mobility
Service Design
Akendi creates holistic service experiences that deliver to customer and user expectations.
Deeply understand the service experience through experience mapping and immersive research techniques.
Service Research »
Experience Mapping »
Service Testing »
View More »
"We’re losing sales. How can we boost our conversion rates?"
Marketing Analyst,Media & Communications
Usability Consulting
Akendi de-risks your investment by identifying and fixing critical design flaws before launch.
The long-term impact is clear and compelling: reduced development time, budgets and increased customer satisfaction and loyalty.
Software Usability Testing »
Paper Prototype Testing »
Usability Review »
View More »
User Experience
Training & Certification
Akendi offers in-depth User Experience certification programs that will help to recognize your user experience research & design expertise in your organisation.
Based on our robust user experience training program, we also deliver custom training for your organisation.
Mobile UX Training »
Usability Testing Training »
Experience Mapping Training »
View More »
Intranets & Enterprise Portals
We ensure the experience for your employees and partners is a positive one from beginning to end.
Whether you need to increase productivity or engage suppliers, we provide solutions to support your strategy.
Enterprise Portal Strategy »
Enterprise Portal Governance »
Information Architecture »
View More »
"We’re getting a lot of negative feedback about our website. We need help to fix it."
Web Developer,Technology Firm
"We have 3 staff taking calls to help people use our application – and it’s supposed to be self-serve."
Marketing Services Director,Public Services
UX Events
Take advantage of our events and UX webinars to learn about best practices, theory and applications.
"We tried to design our mobile application ourselves and failed, can you help us?"
Software Engineer,Telecommunications Firm
"Our employees complain they can’t find anything on our Intranet."
Human Resources,Professional, Healthcare
UX Training & UX Certification
We offer training plus certification in user experience design & research.
"We’re hearing a lot about responsive design. Is it right for us?"
Chief Technology Director,Education
Akendi is an Experience Thinking™ innovation firm in digital user experience. We are specialists consulting for companies and organizations. Located in Toronto and Ottawa, Canada as well as London and Cambridge, UK.