User Experience
Videos & Talks
User experience and customer experience research and design related short videos and industry talks.
Research: User Research
Testing: Usability Testing
Strategy: Business Requirements
Strategy: Usability
Research: User Research
What are user personas, how to research and develop them?
What is the difference between user segments and market segments, customer personas and why does it matter?
Testing: Usability Testing, UX Testing
How many users do you usability test with, how many different user profiles?
What about the difference between expert based usability review and usability testing with end users?
What happens in a typical usability testing session?
The difference between self reported ratings and actual observed behaviour with a product.
Can you do usability testing for hardware and spaces as well as for software, mobile apps and web sites?
Difference between usability testing in a controlled lab setting versus in the actual physical location of the end user.
How many participants are enough in usability testing to see trends in behaviour?
Strategy: Business Requirements
Keeping a balance between Business Goals/Requirements and User/Customer Requirements.
Strategy: Usability
So what is Usability? A definition.
So when in the design process do I measure usability?
UX, CX Talks
Web Usability for Business Results
Dominira Saul, OCRI Zone5 talk, November 2009.
The Importance of Experience Design, Tedde van Gelderen, Ryerson University talk in March 2009.
UX, CX Podcasts
The interview on Designing for the upcoming World of Mobile Apps with Dominira Saul, episode 32 of the Customer Experience Show on November 1st, 2010. Download it here.
An interview with Tedde van Gelderen on the Customer Experience Show episode 26, September 11th 2010. Listen to the interview or download it here.
Let's Talk!
Please email Shaun Illingworth, Managing Director, Akendi at contact@akendi.com or 1.866.585.1660 x0 for questions and more information on how we can help your innovations.