Usability Testing Course
A key element of healthy (web) UX design cultures is gathering robust feedback from end users & customers throughout product development. Usability testing is one solid testing procedure that gives deep and repeatable insights that have stopped many bad product design ideas from reaching the marketplace. Learn to apply this in your organisation.
Course Fees and Registration
Our two day Usability Testing training rate is $1190 per person plus tax.
We provide a User Experience Certification program that starts at $2595 per person plus tax.
TorontoAug 29-30, 2013
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Ottawa Sep 26-27, 2013
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VancouverMay 16-17, 2013
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What You Will Learn
In this two day course, participants will gain up-to-date knowledge to:
- What is Usability testing and how it fits in the UX design process
- Create an effective test plan
- How to Identify and recruit appropriate user test participants
- Facilitate test sessions & Analyze test data
- Turning usability test results into recommendations
- Hands on application of testing techniques including:
- Mobile app usability testing
- Condensed testing for rapid iterations
- Testing different media (functional prototypes, wire-frames, paper testing, etc.)
- Remote usability testing
- Recording software to capture and analyze testing
- Experience the usability test process through hands-on exercises
- A comprehensive course manual and a large-scale visual representation of Akendi’s Intentional Experience Creation™ process.
2-day Usability Testing Course Outline
Introduction
- Why test for usability & user experience?
- Types of usability testing:
- Moderated lab
- Remote usability testing
- Retrospective usability testing
- Automated usability testing
- Mobile usability testing
- Expert based vs. User based usability reviews, pros and cons
- Fitting usability testing into the UX design process
Usability Testing Methods
- Remote usability testing
- Eye-tracking
- Testing mobile devices
- Test recording software
- Usability testing with early production prototypes, hardware products, websites, web applications and Graphical User Interface (GUI) applications.
Usability Testing Preparation and Sessions
- Recruiting participants
- Characteristics of a test plan
- Identifying test tasks and scenarios
- Usability testing with paper prototypes, early mock-ups
- Formative versus summative usability testing
- Common pitfalls in usability testing
- Usability testing with:
- Early production prototypes,
- Hardware products,
- Websites,
- Web applications and
- GUI applications
- Facilitating test sessions: skills and techniques
- Capture test session data
- Observations
- Rating scales
- Eye-tracking
- Screen captures
- Mouse and keystroke analysis
- Remote usability testing versus lab-based testing
- Testing high fidelity versus low fidelity prototypes
- Retrospective testing versus automated testing
- Hands-on exercises and examples
Analysis & Reporting
- Analyzing the data: business metrics and statistical analysis
- Turning testing results into design recommendations
- Cost justifying usability testing
- Standard for reporting usability testing projects usability standards and reporting usability testing projects the ANSI CIF.
Course duration
2 days, 9:00am – 4:30pm full day session with a one-hour lunch break.
The first day will be focussed on the fundamentals of usability testing, the second day will have mainly hands-on exercises to increase your skills in doing actual usability testing.
Who should attend
Business analysts, market research analysts, web designers, GUI designers, interaction designers, user experience designers, graphic designers, visual designers, product designers.
Who participated in our courses
Autodesk, Microsoft, Foresters, Ecobee, Rogers, Sage, WorkSafeBC, Ontario Securities Commission, Industry Canada, Ryerson University, Human Resources & Skills Development Canada, Service Canada, Canada Post, Export Development Canada, Conference Board of Canada, and others.
Course Fees
Our two day Usability Testing training rate is $1190 per person plus tax.
We also provide a User Experience Certification program that starts at $2595 per person.
Cancellation Policy
Training cost is per person as stated with a minimum 4 participants per course. Akendi reserves the right to cancel a scheduled training session up to 5 business days prior to the training if a minimum class size of 4 participants has not been attained. Akendi is not responsible for any travel or other costs incurred as result of a cancellation.
Cancellation fee is 15% if you cancel more than 4 weeks prior to training start date. We provide a 50% refund between 4 and 2 weeks before a course. No refunds when cancelling within 2 weeks of course start date.
Instructors
Cindy Beggs brings a passion for understanding user needs and having those reflected in product and service excellence to Akendi. With 23 years of experience, underpinned by an honours degree in Psychology and Masters in Library Science, Cindy brings both a theoretical and practical understanding to the design and execution of user research and analysis.
Along with her expertise in library and information science, Cindy has conducted usability testing and applied the methods of user centered design to persona development, needs assessment and the articulation of business strategy and user goals.
A lifelong learner herself, Cindy has taught Akendi training courses, library programming and promotions at Seneca College, Toronto, facilitated focus groups and created training modules on electronic and web based information products.
Dominira Saul believes that behind every well-designed product or service there is a thorough understanding of the actual users and their needs.
Having presented many influential research and design outcomes to clients at all levels of the private and public sector Dominira is very adept at putting his belief into practice. Dom remains focused on ensuring clear transfer of design recommendations and most 
importantly, rationale to our clients. Dom is committed to working closely with clients to ensure their success.
Dominira is a fluently bilingual communicator who has lectured at the university level, and delivered many usability training courses.
Dom has an MSc. in User Interface Design from London Guildhall University, a BA in Psychology from Carleton University and over 10 years of usability research and interaction design experience in the UK and Canada.
Let's Talk!
Please email Shaun Illingworth at training@akendi.com or 1.866.585.1660 x0 for questions and more information about our User Experience Training courses & UX Certification program.
