Users who find a product, mobile app or website intuitive to use and need less support and remain loyal to your organization. In contrast, frustrated users are more likely to evaluate competitive alternatives and put strain on your support resources.
Akendi helps to ensure positive user experiences for products and applications – from software to hardware, websites to mobile apps. Our research and usability expertise helps organizations to prevent frustration and increase users’ self-sufficiency.
The results include lower support costs, increased customer loyalty and user effectiveness and greater long-term revenue as satisfied users upgrade and purchase additional products and services.
Usable & Useful
Through our innovative customer and user research and usability testing we will deeply understand your users and uncover the root cause of key usability issue. Our usability design recommendations will be pragmatic and prioritized to fit your project constraints.
Can you do usability testing for hardware and spaces as well as for software, mobile apps and web sites?
Web Usability Analysis & Evaluation
Our usability consulting and analysis experience encompasses:
Please email Shaun Illingworth, Managing Director, Akendi at email@example.com or 1.866.585.1660 x0 for questions and more information about our Website Usability Consulting services.