Contact Us

UX Training & Certification

Through our UX certification and training, Akendi helps your organisation
build a greater awareness, knowledge and skill in UX strategy, research and design.

Click a location for course details:

Canada UX Training Banner Icon

Akendi’s courses and certifications are designed to provide in-depth theory mixed with practical application exercises. Designed and taught by Akendi professionals in the field, attendees gain a clear understanding of the UX creation process, tools & techniques.

Akendi UX Certifications

Akendi offers in-depth User Experience certification programs that will help to recognize your user experience research & design expertise in your organisation.

We offer three types of UX certification:


UX Certification can be done as an intensive program and completed in a week or a few courses at a time over as long as two years. Akendi UX Certification requires the passing of a final exam. The cost of the exam is included in the certification fee.

UX Training Courses

Individual courses can be taken on specific skills or as part of an Akendi UX certification. Akendi offers the following UX training courses:


UX Certification Exam
(3 hrs. part of CXD/CXR/CXS Cert.)

Custom on-site user experience training courses

Akendi also delivers introductory and advanced custom UX training courses to groups of 4 or more, either on-site or in one of our own training facilities. Participants will be provided with best practices, tools, techniques, examples, case studies and hands-on exercises. Custom course rates are available upon request, email at training@akendi.com

Benefits of Akendi UX Professional Training

Join over 140 other organisations that benefited from our programs and prepare your team to become more competitive, improve delivery to your mandate, better manage external UX resources and make customer & user experience design an embedded culture in your product experience creations.

UX Training Outcomes

  • Gain a hands-on understanding of user experience practices
  • Develop an overview of the many facets of user experience thinking and how they can improve your design culture
  • Acquire a practical strategy for incorporating user experience into your organization
  • A comprehensive course handout and a large-scale visual representation of Akendi’s Experience Thinking process

CXS LogoWe invite all past participants to connect with other Akendi UX Designers and Researchers on our LinkedIn group


Instructors

Cindy Beggs

Cindy Beggs, MLS

Vice President

Cindy brings to Akendi a passion for understanding user needs and having those needs reflected in product and service excellence. With over 25 years of experience, underpinned by an honours degree in Psychology and Masters in Library Science, Cindy brings both a theoretical and practical understanding to the design and execution of user experience strategy, information architecture, research and analysis.

Along with her expertise in library and information science, Cindy has worked with large and small companies to help them organize around issues of web governance and strategy. She has conducted and taught usability testing, information architecture and the methods of user centered design as well as guided organizations to articulate their business and user goals. Cindy specializes in usability research, content strategy and bringing an experience thinking approach to corporate intranets.

Cindy has shared her expertise on user-centred design and the criticality of getting web governance in order and treating content like the valuable asset it is with many organizations from fortune 500's to non-profits.

Dominira Saul

Dominira Saul, Msc

Chief Experience Architect

Dominira believes that behind every well-designed product or service there is a thorough understanding of the actual users and their needs. Dominira Saul, having presented many influential research and design outcomes to clients at all levels of the private and public sector, is very adept at putting his beliefs into practice. Dominira remains focused on ensuring clear transfer of design recommendations and most importantly, rationale to our clients. Dominira is committed to working closely with clients to ensure their success. He is a fluently bilingual communicator who has lectured at the university level, and delivered many training courses.

Dom has an MSc. in User Interface Design from London Guildhall University, a BA in Psychology from Carleton University and over 12 years of usability research and interaction design experience in the UK and Canada.

Tedde van Gelderen

Tedde van Gelderen, MA

President

Tedde infuses Akendi, its services and methodology with his drive to make customer and user experiences go beyond a singular product or service. Experience Thinking™ starts with the holistic experience customers and users have with an organisation over time, then guides the enabling technologies & content to create intentional experiences. In his view, Experience Thinking™ should become deeply rooted in organisation's creation processes, research usability testing and experience design in both public and private sectors.

Prior to Akendi, Tedde was a founding partner of Maskery & Associates in 2001. He has worked for companies including KPMG Management Consulting and Philips Design in the Netherlands and Nortel Networks in Canada.

Athena Herrmann

ATHENA HERRMANN, BFA, RGD

Design Director

Athena Herrmann is Design Director at Akendi. She brings 14 years of expertise in print, web, brand identity, and mobile, software and application design.

From concept to completion, Athena possesses a rare combination of design skills. She works with an immaculate attention to detail, a clear grasp of the target and message as a whole, extraordinary creative talent, and the production skills to bring her ideas to life. Athena delivers projects within budget and time restraints while maintaining Akendi’s consistently high standards. She has had the opportunity to work with some of North America’s most respected organizations including The Canadian Breast Cancer Foundation, RBC, Whole Foods Market, SAP America, York Region, Blackberry, the Government of Canada, the Canadian Digestive Health Foundation and the Canadian Partnership Against Cancer.

Athena holds a BFA in Graphic Design from the Rochester Institute of Technology in Rochester, New York and has earned the professional designation of Registered Graphic Designer, Ontario.

Shaun Illingworth

Shaun Illingworth, PhD

Vice President

Ensuring research is relevant and actionable is what drives Shaun day-to-day. With over 17 years of experience in both enterprise and startup technology companies, Shaun is an experienced business strategist, creative thinker and market research executive with a rare focus on user-centered design and its resulting business value.

With extensive North American and European market research and market development experience, Shaun has successfully built several marketing and business relationships from the ground up – borne from a focus on customer values and the user experience.

Shaun began his career in Boston as a product and market research consultant; he holds a Ph.D. in experimental psychology from Northeastern University and is a professional moderator and workshop facilitator.

Prior to joining Akendi, Shaun held a variety of senior management positions in strategic marketing, market research and business development, with companies like Nortel, March Networks, and Inuk Networks. ultimately be reflected in the products and service experiences.

Lisa Min

Lisa Min, MaSC

Senior Experience Architect

An eight-year veteran in UX, Lisa Min holds a BASc and MASc in Industrial Systems Engineering specializing in Human Factors and User-Centred Design from the University of Toronto.

Lisa’s research activities have included moderating focus groups, conducting ethnographic studies, user interviews, and usability testing. She has also developed user personas, wireframes, as well as high and low fidelity prototypes. She is enthusiastic about teaching UX strategy, research, and design and truly believes that successfully applying UX principles can make the world a happier place for users everywhere.

Her insightful nature transfers easily to the classroom as she offers a practical perspective on all elements of applying a user experience process. Drawing on her extensive experience conducting task analysis and experience mapping, Lisa’s largest contribution to Akendi’s UX training has been the development of the newest course: Experience Mapping. Lisa can also be seen instructing Akendi’s UX Research, and Usability Testing courses.

Daniel Iaboni

Daniel Iaboni, PhD

Senior Experience Architect

Daniel is dedicated to creating and improving software, website and interface designs to provide an exceptional interaction among users, their environment and their tools. To achieve this goal, Daniel applies knowledge and techniques from engineering, computer science, psychology and anthropology learned while completing a Doctorate in Systems Design Engineering from the University of Waterloo with a focus on human factors, cognitive ergonomics and user-centered design.

Prior to joining Akendi, Daniel was the user experience designer for Brock Solutions, and was instrumental in the design of software used by airports and airlines around the world. In addition, Daniel has provided independent human factors consulting services for several large and medium enterprises.

Monica Zaczynski

Monica Zaczynski, MASc

Experience Architect

With an undergraduate degree in Graphic Design from York University/Sheridan College and a Masters Degree in Human Computer Interaction from Carlton University, Monica Zaczynski brings a balanced perspective (design + research) to the classroom.

As an Experience Architect at Akendi, she contributes to an array of projects providing detailed analysis of usability research and testing, expert evaluations, interaction design, wireframes, high and low fidelity prototypes and information architecture. Her breadth of project experience makes her a valued instructor in Akendi’s GUI, Visual, and Usability Testing courses where she shares her insights and expertise to bring depth and value to every class.

Seneca Brandi

Seneca Brandi, MA

Experience Architect

Seneca Brandi combines five+ years experience in UX with a BA (Honours) in Cognitive Psychology and an MA in Human Computer Interaction. Blending education and UX experience allows Seneca to bring a solid sense of UX principles and best practices to the classroom.

Seneca’s experience with a diverse set of enterprise level companies has given him extensive exposure to both large and small projects for a variety of clients. His research experience includes both qualitative and quantitative methodologies ranging from ethnographical field research to controlled laboratory observations and testing.

Seneca’s love of user research and data driven decision-making are evident in all the courses he instructs in Akendi’s UX professional training program.

Patrick Noonan

Patrick Noonan, MA

Experience Architect

Patrick Noonan applies his expertise daily in Information Architecture, Interaction Design, Usability Research and Experimental Psychology as an Experience Architect at Akendi. He has had the opportunity to consult on projects ranging from government websites, emergency response support tools, telecommunications applications (mobile, VOIP), ecommerce applications, mobile applications, and video games.

Patrick earned his MA in Psychology with a concentration in Human Computer Interaction from Carleton University’s famed HOT (Human Oriented Technology) Lab and also holds a BA in Experimental Psychology. Patrick’s academic background along with his practical experience, natural leadership skills and outcome-oriented personality, result in a stellar reputation for leading highly engaged classes in both the CXD and CXR streams.

With over five years of experience as a User Experience Expert, Patrick Noonan is a lead instructor and course contributor in Akendi’s Mobile UX, Usability Testing, and UX Research courses.

UX Training & Certification Fees

1 day Course 5 day CXD/R Certification
+ Exam
9 day CXS Certification
+ Exam
CAD $595 + tax CAD $2595 + tax CAD $4545 + tax

Cancellation Policy

Training program cost is per person as stated with a minimum 4 participants per course. Akendi reserves the right to cancel a scheduled training session up to 5 business days prior to the training if a minimum class size of 4 participants has not been attained. Akendi is not responsible for any travel or other costs incurred as result of a cancellation.

Cancellation fee is 15% if you cancel more than 4 weeks prior to training start date. We provide a 50% refund between 4 and 2 weeks before a course. No refunds when cancelling within 2 weeks of course start date.

Copyright & Recording

All Akendi course materials are copyrighted and owned exclusively by Akendi Inc. Each participant of our training courses agrees not to copy, modify or publish training materials and handouts.

Akendi does not allow any audio / visual recording of any kind in our training sessions.


UX training FAQ

FAQs

> Registration

Do I have to take all the courses in one week? OR can I spread them out? Courses can be taken one at a time over a two-year period. However, by registering for the full week you can pay for the certification, which works out to less than the individual courses when added up.
What are the prerequisites? There are no specific prerequisites for the courses.
Can I register for the CXD/R/S certification, but take the courses one at a time over the year? No. If you register for the full certification, it is understood that all courses will be attended in that session and will not carry over to future sessions. However, you can register for courses individually over the span of two years and still achieve the certification after passing the exam.
If English isn’t my native language, do you require a TOEFL, IELTS or GRE score to attend? Though English language test scores are not required for any of our courses, the course content revolves around abstract concepts and requires a firm grasp of the English language. We recommend a fairly high English language proficiency to ensure that all concepts and exercises are followed and understood (approximately TOEFL 80-90 score, IELTS 5.0 - 6.0 points, TOEIC 785-944 points).
Is there a cut-off date to register? Registration will stay open until the start of training or a maximum number of students have been reached (25).
When do you post your training schedule? We try to post at least six months out. When we have a new schedule we will post it on the website. If you would like to be notified of upcoming courses, please register to be notified via email (see the side column for sign-up).

> Payment

Do you offer any discounts? Yes, we offer a student discount of 10% off individual courses. The student must be currently registered and have a valid student ID. A group discount of 10% is also available when three people from the same organization register for the same courses at the same time. If more than six people are attending from your organization, please contact training@akendi.com to discuss custom training options
How can I pay? Courses and Certification programs can be paid through creditcard. If requested, we will issue an invoice statement in addition to the pdf confirmation that is sent out as part of the credit card payment.
Is there a discount if I have to travel to attend? (Fly in) Unfortunately, no discount is given for those who travel to take the training.
Do you accept personal cheques? Currently, Akendi doesn't accept personal cheques. You can pay through credit card or invoice, to be completed prior to start of training session.
Can I pay over the phone? We do not accept payments over the phone. Please use the online form for both registration and payment.
How can I have an invoice sent to me so I can submit it for payment? To request an invoice, please contact training@akendi.com.
Are there additional expenses aside from the course fees? The cost of the course includes training materials. However, travel, meals, and accommodation are not included in course fees if these are required.

> Certification Exam

Is Akendi certification recognized world wide? Akendi UX training and certification is quickly becoming a prestigious and recognized postgraduate certification for UX practitioners. We work hard to ensure our materials are current and our instructors are qualified to lead advanced training in UX.
When will I see exam results? Each certification requires a passing grade of 70% on the final exam. Results will be calculated and sent approximately two weeks after the exam date.
What if I fail the exam? If you fail the certification exam, you can retake the exam with the next session. At this point the exams must be proctored by an Akendi representative and must be done in person. We do not currently offer remote or online exams.
The online registration form bundles all nine courses with the exam together. Is there any way I can register for the exam separately? If you have completed the required courses, and when you are ready to write the exam, please contact us to indicate which exam session you would prefer to write with. There is no online registration required as we will verify your attendance at each course before adding you to the exam session.
Can I write the certification exam without taking all the courses listed? No. All the required courses must be taken within a two-year time frame in order to write the certification exam.
What is the difference between CXD and CXR? Akendi offers three types of certification: CXD (Certified User Experience Designer), CXR (Certified User Experience Researcher) and CXS (Certified User Experience Specialist). The Research and Design certification can be done in a weeklong intensive training. To complete both certifications qualifies you as a Certified User Experience Specialist.

> Travel

I'm travelling to attend the course and can't stay to write the exam. Do you offer the exam on-line or remotely? Exams must be written on-site and are proctored by an Akendi staff member. We suggest contacting us at training@akendi.com to discuss alternative arrangements before you register.
Is Akendi coming to my city? Akendi regularly travels to deliver certification training. If you are interested in having your city host a session, and would like to be notified when that happens, please contact us at training@akendi.com.
Where and when is the next course? The time and location of the next courses are posted in the training section of the Akendi website. Please let us know if you'd like a training course in your location and we will take this into consideration.
Do you provide discounts on accommodation if I have to travel for the training? No, Akendi does not currently have any relationships that can offer a discount on accommodation in all the cities we provide training.
Do you accept international students? Students have traveled from outside of Canada and UK to attend our training programs, however, as we are not an educational institution we cannot provide a student Visa.

> What to bring?

Do I need a laptop? A laptop is recommended for the Information Architecture, Usability Testing and GUI Design courses.
Can I add course outcomes to my portfolio? Though group work and hands on work is performed in the programs, the exercises are designed to develop skills and performance in UX, not to build a portfolio. Most courses are a blend of theory and practicum.
Do I have to complete the courses within a certain timeframe? Most participants complete the certification within a one-week intensive program, however, if you are completing certification through individual courses you have two years to complete. If more time is required, you may request an extension by emailing training@akendi.com.

> What is the Training like?

How big are the classes? Class sizes vary from 5 to 25 participants. We limit the maximum number of participants to ensure enough opportunity for questions and discussions during the training sessions.
How do I know if the Akendi training programs will benefit me? We recommend that you read through the course descriptions before registering to get a sense of the course content and outcomes. As we are not career counsellors we are not able to provide much guidance on your personal benefit.
Have previous Akendi certification alum been UX/UI designers looking for skill upgrades? Or prospective career changers as well? We have found that both groups have been present in our training.
Is there any information on whether the training has helped find new employment in the field? Though we have received positive feedback on the impact that attendees have had in their respective jobs, we do not document nor actively collect long-term results.
Are the training materials available online or in PDF? At this time we do not provide training materials in PDF or online.
What type of materials do you use in the course? Each participant receives a handout and additional resources to be used during exercises. Participants of the certification track also receive a large poster of the Akendi Experience Thinking process.
What does a typical training day look like? We start at 9.00 with introductions of everyone with an actual start of 9.15. There is a mid morning break around 10.30, lunch is at 12.00 to 13.00 with in the afternoon a break at 14.30. Each day ends between 16.30 and 17.00 depending on the conversation and any questions.

> Custom Training Courses

Do you offer custom training? Yes, we offer custom UX training. A minimum group size of six is recommended. Please contact training@akendi.com to discuss the options.

Notify me of upcoming Akendi UX training & certifications.

What past attendees have said

“Highly valuable, lots of info!”

Participant,
Mobile UX Design

Training questions? See our FAQ section, contact Shaun Illingworth at training@akendi.com
or +1.613.688.0906 x0

Ask us about where recent Certified User Experience Designers
& Researchers came from!

Certifications

User experience Specialist™ (CXS™) Certification

This is our full program. Courses cover research, design and testing to give the UX specialist a deep and comprehensive understanding of UX process and the skills to apply it.

This course includes 9 full days of training and a 3-hour certification exam.

User Experience Designer™ (CXD™) Certification

This is our design program. Courses cover experience design to give the UX designer a deep and comprehensive understanding of UX design process and the skills to apply it.

This course includes 5 full days of training and a 3-hour certification exam.

User experience Researcher™ (CXR™) Certification

This is our research program. Courses cover research and testing to give the UX researcher a deep and comprehensive understanding of UX research process and the skills to apply it.

This course includes 5 full days of training and a 3-hour certification exams.

Certification Course list

Introduction to User Experience Design
& Experience Thinking - 1 day
User Experience Research - 1 day
Information Architecture - 1 day
Experience Mapping - 1 day
Mobile User Experience Design - 1 day
GUI Interaction Design - 1 day
Visual Design for User Experiences - 1 day
Usability Testing - 2 days
Days
  • 9
  • 5
  • 5

Thank You!

We’re happy to notify you about upcoming training in your area

We will send you an email shortly
to confirm your email address.

Close