Telecommunications Usability
In the telecommunications industry, “five-nines” up time is a table stake. The user experience design of telecommunications hardware, software, management interfaces and services plays a 
significant role in minimizing errors by users and operators that can lead to frustration and customer attrition.
Akendi is highly experienced in working with telecommunications service providers and equipment manufacturers to ensure that telecom systems, devices, and user interfaces work as-intended in the hands of operators and users, and that telecommunications services meet customer expectations.
Telecom User Experience Design Projects
Some of the telecommunications products that we provided user experience design and usability consulting for include:
- Carrier Network devices (hardware, software)
- Network Device & Network Management Systems
- Mobile Computing
- Touch screen GUI
- Phone GUI
- Soft phone skins
Usability Research & UX Design Services
Akendi provides these services to telecommunications product manufacturers:
- Mobile User Experience Design
- GUI Design (J2EE, .NET, Android, iOS)
- Web RIA Design
- Mobile Usability Testing
Let's Talk!
Please email Shaun Illingworth, Managing Director, Akendi at contact@akendi.com or 1.866.585.1660 x0 for questions and your telecommunications product experience research or service experience design needs.
