Finance & Insurance UX Design
Financial and insurance institutions seek to improve efficiencies both internally as well as in their interactions with customers and clients. Improving the usability and user experience of internal applications, customer facing on-line products and services provides a distinct competitive advantage.
Akendi has worked with a growing number of financial institutions to ensure that customers have successful experiences with transactions, products and services, including rich internet applications for mobile devices.
User Experience Design in
Financial Institutions
We balance financial users’ goals with business drivers and we help to:
- Reduce the number of steps required to complete a mobile or online transaction
- Ensure mobile and online services are simple, smart and don’t result in phone calls to the call center
- Transition from legacy mainframe and other systems to web based front-end and self serve applications
- Introduce efficiencies in internal applications, hardware products and service
- Tackle user interface issues with software applications as well as hardware products like cards, ATM and other financial devices.
Experience & Usability Design Services
Specific services that Akendi provides as part of its Financial, Insurance and Banking experience design services include:
- Mobile User Experience
- Desktop GUI
- Rich Internet Application Design
- Interaction design
- Intranet & Portal design
- Information Architecture
- Usability Reviews
- User Research
- Usability Testing
- 10 day CXS Certification Program
Let's Talk!
Please email Shaun Illingworth, Managing Director, Akendi at contact@akendi.com or 1.866.585.1660 x0 for more information about how we can help to deliver improved finance, insurance and banking user & customer experiences.
