Customer Collaborative Design
A customer experience is based on the interactions they have with an organization’s product & service. Applying this deep knowledge to collaboratively create new product designs, workflows and even core business processes can pave the way for long-term customer relationships and revenue. Your organization can increase customer loyalty through collaboration and co-design of products & services that are efficient, innovative, and deliver sustained business value.
Akendi’s customer co-design and collaborative design approach ensures that internal and external customers of products and services are suitably involved during the product design process.
Our collaborative co-design process is founded on our Experience Journey Mapping and Experience Thinking™ approach that answers questions including: what are your customer goals? what behaviour is involved to complete a product interaction? how can we use the right mix of touch points to deeply support the experience journey?
We conduct in-depth co-design sessions & collaborative design workshops, creative experience sketching, exercises, discussions and interviews. The results are used to inform the design of an experience as seen through the eyes of a customer.
Our Collaborative Design & Co-design service is often combined with customer research, service design and focus group research to help deliver innovative product design that creates real world value for your customers.
Please email Shaun Illingworth, Managing Director, Akendi at email@example.com or 1.866.585.1660 x0 for your questions and more information about innovative Customer Collaborative Design and Co-Design.