About Us
Akendi is a firm with customer researchers, user experience architects & product strategists. We are passionate about the creation of intentional experiences – whether those involve digital products, physical products, mobile, web or bricks-and-mortar interactions.
We uncover deep insights about customer & user behaviour, combine this knowledge with experience design and architect the experience to meet organizational, customer & user goals.
The result is intentional product & service experiences that enable organizations to engage users and provide remarkable customer experiences.
Our industry expertise includes technology, mobility, government, health, and non-profit. We hold academic designations in Human-Computer Interaction, Fine Arts, Human Factors, Cognitive Psychology, Information Science, Physical Product Design and Digital Product Design.
Akendi is in Toronto & Ottawa, Canada, and Cambridge, UK.
More information about Akendi can be found in the corporate overview [pdf].
Our Involvement
At Akendi we believe in investing in the community. Every year we’re committed to supporting organizations through charitable design, consulting and time.
Akendi is a proud supporter of Pencils for Kids. Pencils for Kids is a not for profit grass roots organization that believes in the power of small scale projects focusing on one community at a time, lifting children from poverty through education. Sharpen the minds of the future! Read more
Our Affiliations
Several Akendi consultants are members of the UXPA, the global body for usability professionals. The UXPA regularly runs events and international conferences on usability in industry. Link to UXPA
The Special Libraries Association is the global organization for innovative information professionals and their strategic partners.
The Special Libraries Association promotes and strengthens its members through learning, advocacy, and networking initiatives. SLA website
Founded in 1900, the Ontario Library Association is the oldest continually operating library association in Canada. With 5,190 members as of January 1, 2007, the OLA is the largest library association in the country.
We provide an opportunity for the people in our field to associate, to meet, to share experience and expertise, to create innovative solutions in a constantly changing environment.
Akendi designers are member or associate member or R.G.D. Ontario. The Association of Registered Graphic Designers of Ontario represents more than 3,000 graphic designers, managers, educators and students across Ontario.
Let's Talk!
Please email Shaun Illingworth, Managing Director, Akendi at contact@akendi.com or 1.866.585.1660 x0 for questions and more information about how we help optimize your user experience design, digital product design, physical product design, or wayfinding & signage.
