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User experience strategy is our strength

Usability Testing

Identify interaction flaws early

De-risk your design by identifying weaknesses in usability. Pinpoint areas for design improvement and optimization. Uncover areas for innovation.

We identify expectations so you can exceed them
We’re passionate about creating intentional user experiences

Leadership Team

Meet our founder and senior partners.

We can help your business bloom and grow!

We Create

Do you need to increase uptake?
Engage users?
Work more efficiently?

We create innovative products and services
for your customers, users and clients.

What we do for you

We create remarkable user experiences

From web portals and mobile apps, to enterprise software and user interfaces - digital or physical, we deliver to the most critical challenges: making it useful, usable, and enjoyable.

Global UX Design &
CX Research Reach

Work with us from anywhere

With offices located in Toronto, Ottawa, Canada and London, Cambridge, UK, our firm's collaborative UX design culture enables us to add greater value to your initiatives.


Great products and services experiences meet real human needs. That’s why we rely on introducing users throughout every stage of the experience design process for your portal, software, service, mobile app or hardware.

Design that connects the experience and the brand

Our UX & CX Work

View how we’ve created Intentional Experiences for our clients.

Contact us to create an end-to-end user experience
We design from real user input, not our assumptions
We work between business, UX design and technology
We identify expectations so you can exceed them
We work between business, UX design and technology

Who We Are

User experience design & usability experts

Akendi brings together strategy, research, ux design and testing expertise all under one roof to help you enhance the user and customer experience across multiple experience points and technologies.

Videos & Talks

From UX fundamentals
to deep insights into the customer experience, learn from our multi-disciplinary team.

UX Blog

Read Akendi’s weekly blog: UX Reflections.

We design from real user input, not our assumptions
Contact us to create an end-to-end user experience
Check out our Insights to see what makes us tick

How We Do It

The Experience Thinking™ approach

To make a great idea a success in the hands of users, customers and clients, we elevate your product development process by involving users as key contributors throughout in the experience design cycle.

JUNE 6-17 Montreal, Canada

UX Training

UX certification

in User Experience Design, Usability Testing, Experience Mapping and more.

Register Now!


We help take the guesswork out of the design process by validating user experience designs through research and testing with real users. This ensures you have a clear picture before any ideas reach the build stage.

Our UX & CX Clients

From start-up to Fortune 500 companies, where we have created success.

Capturing content, functionality & requirements is key

Our Industry Expertise

Our UX expertise is deep and diverse

Akendi has extensive industry specific UX expertise in SaaS, Mobile, Finance, Customer Portals & Intranets, Government, Non-for-Profit and more.

UX Training & UX Certification

We offer training plus certification in user experience design & research.

Do They WOW Your Journey?

Innovation Update

The Telco Experience

Uncovering Canadian Telco Customer Experience Insights.

Click to Download our Report!

UX & CX Whitepapers

Whitepapers with practical insight into customer and user experience design.

We can help build the UX Strategy you need
Contact us today!